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Patient Access Representative
4 months ago
About Lakewood
Lakewood Health System is a comprehensive rural healthcare system in central Minnesota. Leading the way in providing quality, personalized healthcare for a lifetime, Lakewood prides itself on remaining fiercely independent to prioritize its patients, staff, and communities in all decisions. Voted as one of Star Tribune's Top Workplaces for the third year in a row, we do rural healthcare differently at LHS by providing a solid foundation of family practice providers with access to best-in-class specialty services, all right here at Lakewood. Across the spectrum of life, Lakewood Health System provides compassionate, quality care for the Brainerd Lakes region and beyond.
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About the Unit/Department/Team
The Patient Access Representative is responsible for providing professional reception and scheduling services to patients, visitors and staff in a growing clinic setting. Applicants should have 5-star service standards, be detail orientated and able to multi-task and problem solve. This position works closely with patients, providers and clinic nursing staff to ensure a well-rounded care experience for patients. It is the first point of contact for patients and visitors, which makes this position an integral part of the care team. If you are looking to make a difference in patient care, grow your clinical experience and be a part of an extraordinary healthcare team, we encourage you to apply
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Mission for Position
To provide quality, personalized healthcare for a lifetime by helping patients access the care that they need.
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Position Summary
Patient Access Representatives are integral because they are usually the first point of contact for patients and families coming to Lakewood. We obtain information which results in building the foundation for medical records and billing. Patient Access is the key to the success of the revenue cycle. We promote quality, continued care through management of orders, referrals and follow up appointments.
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Position Type
This is a full-time position averaging 64 hours every two weeks. Hours vary between 6:30AM to 5:00PM on weekdays, with a rotating Saturday shift from 7:45AM to 12:00PM.
Qualifications
Qualifications
Computer literacyPrior experience with family practice scheduling is preferredExcellent customer service skillsExcellent oral and written communication skills
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Ideal Candidate
Demonstrates attention to detail in patient careManages multiple projects effectivelyCan quickly adapt to changesAble to organize, coordinate and prioritize tasksAbility to work in a team environment
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Benefits
Lakewood Health System is growing and looking for great people to join our mission of providing personalized, quality healthcare for a lifetime. At Lakewood, our people are our most valued asset
Generous Flex Time Off & Wellness Time Off401K MatchAnnual tuition assistance of $2,000 per yearBest-in-region employer HSA contributionsNew in employer paid premiums for individual-only healthcare coverage
With ample opportunities for growth within the system and support as you pursue your personal goals, it's safe to say that Lakewood Health System is a great place to launch or continue your career in healthcare
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Next Steps
Interested, but will the schedule work for you?
Have questions on organizational culture, team fit or day-to-day experience?
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>>>Contact Sarah Licari to discuss the possibilities further:
Sarah Licari, Patient Access Manager
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Apply Online | Careers - Lakewood Health System
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Lakewood Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
