Project Manager

2 weeks ago


New York, New York, United States GDH Full time
GDH Consulting is looking for a Project Manager to work in the New York, NY area.

Who You'll Work With

Customer Experience (CX) is a team of outstanding technical guides whose #1 focus is to deliver best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

The Project Management Office team at Customer Experience EMEAR SP encompasses highly skilled and experienced professionals in Project Management discipline to successfully deliver tangible results for our external Service Provider segment Customers in EMEAR. The values, strengths, satisfaction come from the diversity of this highly international Team you could be part of, finding synergy in delivering the business outcomes for our customers' demands.

What you'll do

  • We are looking for a New York based senior project manager who will be accountable and responsible in managing short and long-term projects in Segmentation and routing long term projects and can help work with key internal and external stakeholders to drive the success of our US projects.
  • Plan, execute and close collaboration projects successfully for our customers while managing scope, timelines, financials, communications, and other activities necessary for successful project management
  • Manage internal and external expectations and communications in regard to delivery, performance and customer satisfaction
  • Demonstrate excellent communications capabilities, business acumen and resource management without functional authority
  • Manage projects to deliver customer business outcomes for transactional and subscription projects
  • Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction
  • Perform overall project-level planning and lead execution
  • Provide vision, strategy, and business objective alignment to lead end-to-end project implementation
  • Responsible for project metric tracking, and managing project financials and profitability
  • Identify opportunities for additional business and provide input to presales and renewal evaluation
  • Identify risk, issues and develop risk response strategy
  • Lead the execution of contract Change Management process
  • Manage Partner delivery and commercials when 3rdparty technical delivery resources are engaged on program
  • Build Client's project community by sharing lessons learned, best practices and participating in the PM Role Community

Who you are:

  • Bachelor of Engineering /Technology or Business Management, Master of computer application or equivalent
  • 5 to 10 years of Project Management experience in the IT industry.
  • Exceptional Project Management Skills including scheduling, financial reporting, performance reporting, communications, issues/risks/actions management, procurement management and other key PM skillsets
  • Professional PM certifications: PMP/PRINCE2/ITIL/SCRUM/ACP or equivalent. Preference would be given to the PMP certified professionals.
  • Professional Agile methodologies certification: SCRUM, PMADI, SaFE
  • Hands on experience of using Microsoft Project Plan (MPP) and MS Excel.
  • Work experiences with European Service Provider customers.
  • Excellent communication and leadership skills
  • Driver, collaborator, "do what it takes" attitude
  • Experience with navigating various environments where culture and structure varies within the organization with political navigation skills
  • Autonomous/Independent - enjoys working with little direction
  • Performs other duties as assigned
  • Travel as per the business requirements in New York.

#LI-CK1
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