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IT Support Specialist
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Desktop Support
3 months ago
SUMMARY
The Dallas Cowboys Football Club is seeking a motivated individual to join our Technology team in a Desktop Support role. The candidate should be a technical professional with operations & troubleshooting experience and one who can perform technical analysis, drive for results, take ownership, be self-motivated, and think outside the box.
ESSENTIAL DUTIES AND RESPONSIBILIITES
- Provides support to Cowboys staff for technology related issues.
- Acts as an escalation point for all Tier 1 related technical inquiries.
- Oversee and perform compliance reviews, troubleshooting and remediation on enterprise workstations, tablets, and mobile devices.
- Maintains hardware and software on desktops and laptops across their site.
- Assists with support of VoIP phone system and cellular devices.
- Plan, design and implement special projects at the direction of IT staff
- Maintains technical proficiency on all Cowboys end-user computing platforms:
- Windows and Apple Operating Systems.
- Microsoft Office Suite.
- Internet based Applications.
- Departmental Applications.
- IT Asset Management
- Assists with hardware and software deployments as well as procurement and installations.
- IT Asset Disposition.
- Manages and updates knowledge base documentation and procedures.
- Provide Event Support for all Dallas Cowboys related entities.
- Provide Point of Sale Support for Dallas Cowboys retail locations; also provide Internet Service Provider Maintenance and Support.
- Maintains Executive Support as well as provide an escalation point for issues.
JOB REQUIREMENTS:
- Minimum of a 4-year Bachelor's degree or educational equivalent preferred
- Minimum 2 years previous experience in an Information Technology support position
- Excellent general computer skills in both Microsoft Windows and Apple OS environments
- Ability to work well with people in a support and training role with strong communication skills
- Ability to effectively diagnose and repair computer hardware and software problems
- Understanding of computer networking concepts
- Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications
- Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results
- Minimum physical requirements: able to travel to and gain access to various areas of the stadium for prolonged periods of time during games and events; able to lift and transport up to 50 pounds
- Display professional image and demeanor
- Ability to travel as needed and willing to provide on-site support for multiple locations
- Ability to work flexible hours including evenings, weekends, holidays and extended hours as needed
KEY COMPETENCIES:
- Adaptability - Handles multiple projects and duties simultaneously, prioritizing as needed. Quickly resolves new challenges in a changing environment. Devises flexible approaches that are easily adopted. Listens to others' opinions and acknowledges the value of difference.
- Digital Dexterity - Creates information models and frameworks; uses information sources both inside and outside the organization; uses available technology to share and collaborate.
