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Hospital Patient Access Supervisor

4 months ago

Saint Paul, Minnesota, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

People

  • In collaboration with the Manager, maintain high quality employees by way of recruiting, selecting, orienting, hiring, and regularly assessing quality of work
  • Supervise designated business office personnel
  • Provide employee performance feedback to the Manager and assist in the completion of the employee's evaluation
  • Under the direction of the Manager, all employees with an identified performance opportunity are promptly counseled and communicated to timely
  • Mentor direct reports while developing a succession plan
  • Ensure employees are adequately trained, supported, and coached for the development of the department and the individual's professional growth

Service

  • Work closely by way of problem solving with peers and other revenue cycle departments to address payer issues or changes that directly impact the accounts receivable

Quality

  • Ensure departmental procedures and performance standards are in place and adhered to consistently
  • Advises the Manager of issues which may require attention, and makes recommendations to changes needed
  • Assess staffing needs on a regular basis to ensure workflows are at the highest quality efficient levels

Finance

  • Supervision of all daily operations of the claims and AR resolution team
  • Supervise and monitor on a daily, weekly, monthly, quarterly, and yearly basis the key performance indicators to identify trends and recommend solutions
  • Assist in the development of team goals and objectives that adhere to the department and NHL's financial performance objectives
  • Provide key and relevant information to the Manager for the fiscal month summary of changes in the accounts receivable

Growth

  • Maintains personal knowledge base of current managed care trends, reimbursement methodologies, and other important payer payment factors
  • Maintain the knowledge of payer policies; attend local, regional, or national conferences/seminars to remain current
  • Certified Revenue Cycle Professional certificate within two years of employment

Community

  • Demonstrate departmental desire to provide community benefits by way of charitable events or contribution outside the four walls of the department

Organizational Values

  • Passion: We demonstrate a passion for caring for others and the pursuit of service excellence in all that we do
  • Integrity: We commit to the highest standards of behavior and doing the correct thing for the right reasons
  • Partnership: Working together in collaboration and teamwork is more powerful than working alone
  • Accountability: We take a responsible and disciplined approach to achieving our priorities and responding to an ever changing environment
  • Innovation: We are capable of extraordinary creativity and are willing to explore new ideas to achieve our healthcare mission
  • Respect: We respect the dignity, worth and rights of others

Safety Requirements

  • Assist in maintaining a work environment free from recognized hazards that create a risk or injury to employees, patients, or visitors
  • All accidents and incidents are reported by employees within 24 hours and supervisor to submit properly investigated report timely
  • Ergonomic evaluations are completed as needed
  • When appropriate, assist and support with the return of all workers with work related injuries and illness to gainful employment

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED required
  • 1+ years of Billing Claims experience
  • 1+ years of claims and AR resolution operations experience in a healthcare setting; multiple hospitals/physician practices preferred
  • 1+ years of experience with medical terminology, Current Procedural Terminology (CPT), and International Classification of Disease (ICD) preferred
  • 1+ years of experience with analyzing financial and operating information to facilitate decision making
  • 1+ years of experience with demonstrating ability to lead teams, complete time sensitive projects and work both independently and collaboratively

Preferred Qualifications:

  • Excellent professional communication skills; both oral and written
  • Proficient with Microsoft business applications
  • Customer service experience
  • Flexible and able to lead change within department

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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