Flight School Dispatch Scheduler

3 weeks ago

Melbourne, Florida, United States Melbourne Flight Training Full time

This full-time position at Melbourne Flight Training will work as a in person position. It will encompass duties from the Dispatcher as well as assisting the Student Success Manager.

Duties and Responsibilities:

Manage the Flight Operation Schedule
Plan and Coordinate with Student Success Manager course of action for our Accelerated Students to keep them on track.
Communicate schedule changes to Instructors and Students in a timely manner through proper channels.
Resolve scheduling conflicts or issues that arise, through proper channels, following Core Processes.
Possess Knowledge of Fleet and coordinate planned and unplanned fleet maintenance.
Maintain and optimize the daily, weekly, and monthly flight schedule.
Manage Customer Accounts and Assist Customers with Flight Training Goals. Communicate any Customer issues with the Flight Operations Manager.
Answers phone calls and emails
Additional duties as assigned by Flight Operations Manager
Ensure students have all Federal required documents to flight train.
Dispatches and monitors all aircraft. May be asked to fill in from time to time.
Maintains inspection time remaining reports for the Aircraft Maintenance Department
Generates and disburses Flight Dispatch and Maintenance Reports.
Uphold and enforce MFT Safety Management System procedures and guidelines.

Qualifications:
Strong time management skills with the ability to prioritize tasks effectively
Excellent analytical and problem-solving abilities
Proficient in using scheduling software or tools
Strong communication skills, both written and verbal
Ability to work well under pressure and meet deadlines
High school diploma or equivalent with 2-4 years' experience or Associate degree with 0-2 years' experience.
Customer service experience, working with individuals with diverse backgrounds and experience levels
Strong computer skills
High attention to detail
Ability to prioritize tasks and manage time effectively
Can work well independently and with a team
Punctual and reliable
Strong communication and interpersonal Skills
Proficiency in MS Excel
Ability to work as a solid contributing member of a team as well as operate independently, effectively interact will all levels of management, demonstrated attention to detail and acting with a sense of urgency
Must be able to obtain an Airport Identification Badge.

Note: This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be required.

The dispatch-scheduler is a customer-facing position responsible for the daily flight schedule, dispatching, tracking, student progress and adjusting flights as needed.

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