Promotional Product Account Manager

1 month ago

Brockton, Massachusetts, United States National Diversity Network Full time
SeaChange Printing and Marketing Services LLC

Description:

The Promotional Product Account Manager is responsible for providing exceptional client experience from project inception through to completion, while maintaining a high-level of in-depth knowledge on total scope promo product offerings and for understanding the promo capabilities with print requests.
Requirements:

Essential Job Functions, Duties, and Responsibilities
  • Clearly showcase and upsell promo product offerings and provide effective promo solutions for clients.
  • Serve as the subject matter expert for all promo capabilities and offerings for both internal and external stakeholders.
  • Stay on top of industry trends and keep margins in mind when proposing alterations.
  • Enter new orders with suppliers into Promo specific software and follow up with suppliers as needed.
  • Coordinate promo samples for client viewing and selection process.
  • Manage and organize inventory and backorders of Promo Items.
  • Create invoices out of Promo specific software to go to clients.
  • Communicate, deploy, and deliver updates to clients with the client's specific communication preference in mind regarding project updates and key deliverables.
  • Act on behalf of clients by reviewing art and proofs and submitting alterations.
  • Provide proactive and effective daily project status updates to clients including any changes in cost, paper, ink, production schedule, and invoicing.
  • Understand billing, job costing, and specific client price lists.
  • Interpret client specifications for quote requests and submit pricing.
  • Meet with internal and external clients to respond and resolve complaints and conflicts in a positive and respectful manner.
  • Act as a liaison and integrate efficient procedures within SeaChange systems cross-functionally throughout the organization.
  • Adhere to best practices and defined workflow within the Account Management Department.
  • De-escalate client concerns and feedback.
  • Understand and use SeaChange billing system and specific client price lists.
  • Ensure that clear communication and accurate billing invoices based on the specifications of the job are provided to the clients prior to sending.
  • Coordinate drop shipments for promo orders.
  • Communicate with other departments to provide or obtain information necessary to complete assigned accountabilities in a fully satisfactory manner.
  • Respond promptly and efficiently to emergency situations for both the Account Management team and clients.
  • Other duties as assigned.
Required Skills and Qualifications
  • Promo industry experience required
  • Facilis software experience preferred
  • Excellent communication and writing skills to appropriately interpret production instructions.
  • Professional and proactive interaction with clients and internal clients is a key component of the position.
  • Extensive knowledge of the promo industry, high quality standards, mature judgement, and strong organizational work habits.
  • Must have background using Microsoft Office products including Excel, Word, Outlook, PowerPoint, and Teams.
Client-Sensitive Data and Responsibility

This position requires or may require access to Client-Sensitive data, PHI/ePHI access or authorization. Mandatory security training as well as background, drug screen, credit check will be implemented.

SeaChange is committed to a work environment in which all individuals are treated with respect and dignity and expects that all relationships will be free of bias, prejudice, harassment, discrimination, and retaliation. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on race, color, creed, religion, national origin, ancestry, sex, sexual orientation, transgender status, gender identity, sexual expression, pregnancy (including childbirth, lactation, or related conditions), marital status, disability, status with regard to public assistance, age, familial status, genetic information, local human rights commissions activity, veteran status, uniformed servicemember status, lawful participation in the Minnesota Medical Cannabis Patient Registry, traits historically associated with race (like hair or wearing protective hairstyles), or any other status protected by federal, state, or local laws.

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