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Director of Operations
3 months ago
This is a hands-on, entrepreneurial team looking for someone to take the lead on operations and help grow the business.
This position requires consistent initiative, excellent communication, and strong administrative and organizational skills.Financial Responsibilities
- Maintain realtime understanding of each store's performance and develop ongoing action plans for attaining specific financial goals
- Work with Controller to review sales, labor and COGs figures on a daily/ weekly basis comparing to budget, last week and previous years
- Establish financial goals and communicate action plans to Ownership
- Help identify opportunities to grow sales: operational improvements, sales initiatives, marketing opportunities
- Oversee payroll processes for all locations, with support from Human Resources.
- Oversee key food cost functions with support of
- Review invoices for accuracy and pricing
- Proper ordering procedures, waste and spoilage, product handling and production, properportioning, equipment maintenance, inventory procedures.
- Be the point of contact for operations
- etc).
People Development Responsibilities
- Maintain "open door" policy with all employees
- Work with Human Resources to oversee compliant practices associated with hiring, performance management and termination processes across NYC locations
- Identify hiring needs and maintain proper management and hourly staffing levels in the units
- Work with Human Resources to maintain a consistent pulse on employee performance, staying proactive to address challenges and acknowledge development opportunities
- Oversee employee training and development, including
- Creation and maintenance of training materials and SOPS
- Performance conversations, as needed
- Training Leads to assist in store operations in the absence of DO presence
- Supporting the staff training in new restaurant openings
- Report performance issues to Ownership as needed
- Provide consistent, reliable, and inspirational leadership to the team.
- Monitor service standards during store visits, addressing performance challenges as needed
- Ensure all Standard Operating Procedures fulfill standards of service and that standards are communicated company wide
- Monitor food quality standards through line checks and quality control inspections to ensure adherence to recipes, food specs, proper food handling, proper sanitation procedures
- Ensure proper sanitation standards are being met in accordance with DOH guidelines
- Oversee equipment maintenance and repairs across locations
- Set performance goals per location and assure that the staff performance during service is successful, professional, and meeting all standards set forth by the company
- Manage relationships with VIP clients and guests planning large events.
- Support operational planning and execution of all new unit openings
- Assist Ownership with other projects as assigned
QUALIFICATIONS
Essential Functions:
- The ability to speak, understand, read, and write in English.
- The ability to comprehend and communicate written and verbal direction and complex ideas.
- The ability to be mobile and perform necessary physical tasks for 810 hours a day.
- The ability to withstand exposure to a high volume of business and the movement, noise, and temperature extremes associated with a busy hospitality operation.
- The ability to perform all job functions and maintain professionalism when working under stress.
- The ability to travel to various locations as necessitated by business needs.
- The ability to work an average of 50 hours per week.
Work Experience Requirement:
- QSR, Fast Casual, Casual Fullservice
