Manager, Quality Assurance

Found in: beBee jobs US - 2 weeks ago


Orlando, Florida, United States Walmart Stores Full time
Position Summary...What you'll do...

This position will oversee patient safety and quality for pharmacy non-store operations, specifically one at Specialty in Orlando, FL.

The primary responsibility of this role is to collaborate with various stakeholders within health and wellness, including Compliance, Operations, and Legal, to enhance patient safety and quality of care within the facility.

Working closely with Quality Assurance Specialists, you will be involved in investigating patient safety events, identifying root causes, and developing improvement plans.

Proficiency in Excel and other Microsoft programs is necessary to analyze trends, data, and provide recommendations to leadership.

  • Manages consistent customer service delivery by performing quality audits; delivering feedback to agents and managers on success areas and improvement opportunities; assessing individual coordinator customer service levels; analyzing key quality drivers; creating and evaluating quality reports; recommending changes to improve quality control processes and customer satisfaction and reporting feedback to management.
  • Manages quality assurance processes by identifying industry best practices and incorporating them into quality assurance programs; evaluating quality review processes and identifying areas of opportunity; identifying, developing, and implementing process changes; implementing and evaluating the utilization and effectiveness of quality assurance programs; evaluating service level data in order to determine behavioral gaps and training needs; and collaborating with key stakeholders in order to develop action plans to improve agent service levels.
  • Manages the communication of findings to stakeholders and customers by providing documents and work papers; identifying process errors and determining needed fixes; providing recommendations to stakeholders regarding needed training support; updating training documentation; and ensuring recommended solutions are implemented.
  • Manages quality assurance plans and frameworks by collaborating with stakeholders on identified controls; determining the frequency and timing of processes; documenting processes; identifying areas of opportunity in quality assurance plans; and communicating recommendations to leadership.
  • Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
  • Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.
  • Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

#LI-KL

Live our Values

Culture Champion


• Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Servant Leadership


• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change

Curiosity & Courage


• Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Digital Transformation & Change


• Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Deliver for the Customer

Customer Focus


• Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.

Strategic Thinking


• Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.

Focus on our Associates

Diversity, Equity & Inclusion


• Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.

Collaboration & Influence


• Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Talent Management


• Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business, Communications, Education, Engineering, or related field and 2 years' experience in training, quality, product development, or related area OR 4 years' experience in training, quality, product development, or related area.Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer Service, Human Resources, Sales, Training and Development, Training and FacilitationMasters: Business AdministrationPrimary Location...2354 COMMERCE PARK DR, ORLANDO, FL , United States of America
  • Manufacturing Quality Manager

    Found in: beBee jobs US - 2 weeks ago


    Orlando, Florida, United States CKS Packaging Inc Full time

    Candidates with prior experience as a Quality Manager at a Blow Molding, Plastics Bottles or Plastic Containers company highly preferred.Has responsibility for Quality Assurance at the CKS Plant under the direction of the Plant Manager, with functional responsibilities to Corporate Quality.Coordinate with Plant Mgmt., Customer Service, Sales and Corporate QA...

  • Quality Designer

    Found in: beBee jobs US - 2 weeks ago


    Orlando, Florida, United States Electronic Arts Full time

    EA Orlando is looking for Quality Designers to join the Madden team at EA. Orlando is your destination to join the team in office or hybrid working style. You will report to our Quality Verification Manager. You will lead the execution of the end-to-end Quality Verification strategy for portions of our Madden title through close support and mentorship of our...

  • Civil Engineering Quality Control

    Found in: beBee jobs US - 6 days ago


    Orlando, Florida, United States KEITH Full time

    Civil Engineering Quality Control (QC) Manager The Civil Engineering QC Manager oversees and ensures the quality and compliance of civil engineering projects within KEITH's Land Development division. This role can work out of any KEITH office, can be hybrid or remote, and work part-time or full-time if desired. What you'll do: Implement and improve the...

  • program manager

    Found in: beBee jobs US - 4 days ago


    Orlando, Florida, United States Department Of The Army Full time

    Summary This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service.About the Position: Program Executive Office Simulation, Training and Instrumentation's (PEO STRI) diverse and highly qualified workforce of more than...

  • Florida Hospital Employment – Technology Program Manager

    Found in: beBee jobs US - 2 weeks ago


    Orlando, Florida, United States Florida Hospital Full time

    Job Description:The Program Manager is responsible for leading the execution of multiple initiatives within the newly established Consumer Experience Center (CxC). This role will lead analytical projects, contact center technology improvements, software enhancement requests, telephony updates, contact center best practice process enhancements, and other...

  • Program Manager

    Found in: beBee jobs US - 1 day ago


    Orlando, Florida, United States Kratos Defense and Security Solutions Full time

    Ready for What's Next? Kratos is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers' toughest challenges. Our culture is fast-paced and innovative. We are a trusted partner-driven by doing the right thing and achieving maximum success...

  • Sr. Manager, Procurement

    Found in: beBee jobs US - 1 week ago


    Orlando, Florida, United States Marriott Vacations Worldwide Full time

    Specific Job Summary (describe the nature and purpose of the position)The Sr. Manager Strategic Sourcing - Technology is a member of the Corporate Procurement team reporting to the AVP, Strategic Sourcing – IT and Professional Services. They will support the Technology category where responsibilities will primarily include, but not limited to, Hardware,...

  • Pharmacist Manager

    Found in: beBee jobs US - 2 weeks ago


    Orlando, Florida, United States Walmart Stores Full time

    Position Summary...What you'll do...Behind the counter? Yes. Behind the scenes? Hardly. A Pharmacist Manager at Sam's Club is at the forefront of patient communications, listening and developing relationships with those that seek our quality, heartfelt care. You will be empowered to share your clinical knowledge and work to the top of your license. Come...

  • Emerging Market Manager

    Found in: beBee jobs US - 1 week ago


    Orlando, Florida, United States Walmart Stores Full time

    Position Summary...What you'll do...Provides supervision and development opportunities for facility management in multiple facilities by hiring; providing direction; setting expectations; holding facility managers accountable; rewarding; and guiding the development of facility management. Ensures competitive talent for multiple facilities by championing...

  • Food & Beverage Manager

    Found in: beBee jobs US - 2 weeks ago


    Orlando, Florida, United States DoubleTree by Hilton Hotel Orlando at SeaWorld Full time

    THIS IS AN OVERTIME ELEGIBLE MANAGER (OEM) POSITION.Manage, administer, direct and control the smooth, friendly and efficient operation of the restaurant and/or room service discipline. To direct staffing of areas consistent with volume of business and needs. To maintain high sanitation standards and ensure compliance with all standards, policies and...

  • Development Director/Project Manager

    Found in: beBee jobs US - 2 weeks ago


    Orlando, Florida, United States Electronic Arts Full time

    We are looking for an experienced leader who is passionate about driving software and game quality to help lead our software products based in our Orlando studio.You will provide operational leadership for the Quality Verification (QV) department, made up of Management, Quality Design, Engineering and Analytics. This multi-discipline department is a...

  • Project Manager

    Found in: beBee jobs US - 3 days ago


    Orlando, Florida, United States PDS Defense Full time

    EngineeringProject Manager - Job ID#205758 Orlando, FL Posted: 5/1/2024Job DescriptionJob ID#:205758Job Category:EngineeringPosition Type:Associate - W2Duration:50PDS Defense, Inc. is seeking a Project Manager, in Orlando, FL.Job Description:Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and...

  • DevOps Manager

    Found in: beBee jobs US - 6 days ago


    Orlando, Florida, United States Cubic Corporation Full time

    Business Unit:Cubic DefenseCompany Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around...

  • Account Manager

    Found in: beBee jobs US - 3 weeks ago


    Orlando, Florida, United States Brown And Brown Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Braishfield Associates, a division of Hull & Company, LLC is seeking a Personal Lines Account Manager to join our team in Orlando, FL. The primary responsibility of this role is to service customer accounts. This can be a...

  • Client Service Manager

    Found in: beBee jobs US - 2 weeks ago


    Orlando, Florida, United States Arthur J Gallagher Risk Management Services, Inc Full time

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of...

  • Client Service Manager

    Found in: beBee jobs US - 3 weeks ago


    Orlando, Florida, United States Arthur J Gallagher Risk Management Services, Inc Full time

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of...

  • Assistant Project Manager

    Found in: beBee jobs US - 2 weeks ago


    Orlando, Florida, United States Project Management Advisors Full time

    Project Management Advisors, Inc. (PMA) is a national real estate advisory firm providing consulting services as the owner's representative, including development management, project management, program management and investor representation. Recognized among the commercial real estate industry's top professional services firms, including being named to...

  • Project Manager I/II

    Found in: beBee jobs US - 2 weeks ago


    Orlando, Florida, United States City of Orlando Full time

    Description REPOST:PRIOR APPLICANTS NEED NOT APPLYStarting Salary: Project Manager I:$ $40.53 hourly, depending on qualificationsProject Manager II:$ $48.15hourly, depending on qualificationsWho We AreOrlando, The City BeautifulFor most of Orlando's history we've been the place everyone wants to visit. Today, we're also the place where everyone wants to live...

  • Addiction Medicine

    Found in: beBee jobs US - 2 weeks ago


    Orlando, Florida, United States Advanced Recovery Systems Full time

    We are seeking a Supervisory Psychiatrist to join our team in Orlando, FL​Advanced Recovery Systems is a trusted, physician-led behavioral healthcare company dedicated to providing evidence-based, expert care for addiction & mental health conditions. We work with health care providers, organizations & individuals to connect those in need to life-saving...

  • Manager, Media Measurement

    Found in: beBee jobs US - 3 weeks ago


    Orlando, Florida, United States Universal Orlando Resort Full time

    Job Description & Requirements// FOR DATA ORGANIZATION //Below code block contains - Job Description & Apply/Refer & ShareJob Description & RequirementsUniversal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are...