Florida Hospital Employment – Technology Program Manager

Found in: beBee jobs US - 1 week ago

Orlando, Florida, United States Florida Hospital Full time
Job Description:

The Program Manager is responsible for leading the execution of multiple initiatives within the newly established Consumer Experience Center (CxC). This role will lead analytical projects, contact center technology improvements, software enhancement requests, telephony updates, contact center best practice process enhancements, and other related initiatives within the CxC. The Program Manager of CxC Technology will serve as the point of contact and liaison between contact center leadership, both corporate and regional, and the IT department. Beginning with intake of both inbound and outbound technology requests, this Program Manager will be tasked with ensuring that the scope of the CxC's role is fully vetted and coordinate with necessary leaders for approvals.

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Job Responsibilities:
  • Create an environment that assures the productivity, performance, and well-being of each employee within the role's stewardship
  • Identify and respond to issues and risks; own and provide expedient follow through to action or resolution and communicate appropriately
  • Coordinates development and manages the overall project plan and schedule including business case development, requirements documentation, development, deployment, close out, and lessons learned
  • Evaluate new service line requests for alignment with the CxC's vision and capabilities; develop and present the associated business plan, including the resource and budgetary requirements; manage the implementation of approved requests
  • Maintains open, collaborative and solution focused communication with stakeholders and provides regular updates & progress reports
  • Deliver on assigned program objectives within agreed upon time, budget, scope, and quality. Ensure sound project management practices within assigned projects
  • Monitors progress of assigned programs to ensure on-time milestone and budget completion while ensuring high quality deliverables are provided to the stakeholders
Job Requirements:
  • Personal integrity and an ability to work under stress
  • Ability to lead or facilitate training and education
  • Proven ability to identify and lead standardization in complex, decentralized work environments
  • Responsive to ever-changing healthcare landscape
  • Demonstrated interpersonal, customer relations, and communication skills
  • Effective at championing a compelling vision and leading by example, guiding teams through difficult transitions
  • Proven team builder with experience in developing project plans
  • Proven ability to use data analytics to drive operational, quality, and financial performance in accordance with department and organizational goals
  • Detail oriented and highly motivated to go the extra mile to deliver exceptional quality and results
Job Details:

Company: Florida Hospital

Vacancy Type: Full Time

Job Location: Orlando, FL, US

Application Deadline: N/A

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