supervisory medical support assistant
4 weeks ago
Total-Rewards-of-an-Allied-Health-VA-Career-Medical Support Assistant:
Duties:
Major duties include but are not limited to the following:
Plan and direct programs at Imaging Center and/or satellite outpatient clinics and has full supervisory responsibility.
Assign and evaluate work of subordinate staff; Resolve complex problems to ensure patient services are met; Evaluate new products, equipment, and systems in order to make recommendations for improved operations; Identify educational or training needs; Make final decisions on selections; Evaluate performance, and take disciplinary action when necessary.
Plan and direct Medical Support Assistant activities.Extract and analyze data to provide reports in support of performance measures to senior management.
Monitor pending/unscheduled orders for all modalities and ensure that Medical Support Assistants are meeting the scheduling guidelines.
Work directly with the Medical Support Assistants in scheduling, telephone etiquette, and customer service skills.
Evaluate workload and the needs of the department as it relates to scheduling, reception coverage and imaging duplication services.
Serve as liaison between patients and all other providers in the multi-disciplinary health care team.Answer patient questions and/or concerns accurately and efficiently while treating all patients in a professional and courteous manner.
Work Schedule
:
F
ull-time; 8am - 4:30pm, Monday - Friday
Telework:
Available on an Ad-hoc basis. This position is eligible for telework, but reporting to the facility/designated work location will be required.
Virtual:
This is
not
a virtual position.
Functional Statement #
:
F
Relocation/Recruitment Incentives
:
Not Authorized
Permanent Change of Station (PCS):
Not Authorized
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