T2 Desktop Support Specialist
4 weeks ago
Job Description:
This position will join our global client in the aerospace and defense industry at a key site, directly supporting a high visibility initiative to help streamline all end user support processes With this being such a large environment, ticket volume is high, providing a huge opportunity to work in a large enterprise getting exposure across a Fortune 50 organization This role is ON-SITE in Lenexa, KS.
Requirements:
- 2+ years' experience troubleshooting and supporting PC, hardware, desktop environments at an enterprise level
- Experience working w/ ServiceNow or similar ticketing system
- Experience and working knowledge within MS Windows 7 and above
- Strong knowledge of the Office Suite – Outlook, Word, Excel, Exchange, etc.
- Strong communication and customer service mentality
- ITIL Certified
- Associates Degree
- MCSE Certification
:
- Supports, maintains, develops and troubleshoots the operational network computer and telecommunication systems and related hardware and software components.
- Performs hardware and software installations, upgrades and maintenance of network computer systems, components and applications.
- Provides and implements measures to improve the performance, security and/or availability of computer (operating) systems, components and applications.
- Monitors and documents computer (operating) systems, applications and hardware operational statistics (usage, performance, security/access, errors, availability, etc.).
- Ensures business data and systems are adequately protected and backed up in accordance with existing procedures and guidelines.
- Installs, configures, troubleshoots and maintains end-user systems and applications.
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