T2 Desktop Support Specialist

4 weeks ago


Lenexa, Kansas, United States Innovien Full time

Job Description:


This position will join our global client in the aerospace and defense industry at a key site, directly supporting a high visibility initiative to help streamline all end user support processes With this being such a large environment, ticket volume is high, providing a huge opportunity to work in a large enterprise getting exposure across a Fortune 50 organization This role is ON-SITE in Lenexa, KS.

Apply today to connect with our team and learn more

Requirements:

  • 2+ years' experience troubleshooting and supporting PC, hardware, desktop environments at an enterprise level
  • Experience working w/ ServiceNow or similar ticketing system
  • Experience and working knowledge within MS Windows 7 and above
  • Strong knowledge of the Office Suite – Outlook, Word, Excel, Exchange, etc.
  • Strong communication and customer service mentality
Nice to have:

  • ITIL Certified
  • Associates Degree
  • MCSE Certification
Responsibilities
:

  • Supports, maintains, develops and troubleshoots the operational network computer and telecommunication systems and related hardware and software components.
  • Performs hardware and software installations, upgrades and maintenance of network computer systems, components and applications.
  • Provides and implements measures to improve the performance, security and/or availability of computer (operating) systems, components and applications.
  • Monitors and documents computer (operating) systems, applications and hardware operational statistics (usage, performance, security/access, errors, availability, etc.).
  • Ensures business data and systems are adequately protected and backed up in accordance with existing procedures and guidelines.
  • Installs, configures, troubleshoots and maintains end-user systems and applications.


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