conference & meeting services coordinator

4 weeks ago

Minneapolis, Minnesota, United States Compass Group Full time
Flik Hospitality Group

Salary: $23 / hour

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Job Summary

The Connections team manages collaborative, meeting, and event space in eleven markets across the United States. Our customers are Wells Fargo Team Members, contract staff, and nonprofit organizations.

Key Responsibilities:

  • Manages and books reservation requests; maintains room schedules through reservation system
  • Responsible for responding and processing all incoming CPGA requests specific to their Connections site
  • Provides consultative event coordination services to customers as required
  • Responsible for room setups; assuring room configurations are correct
  • Performs set-up and clean-up for beverage/catering service as needed
  • Provides customers with facility, building, and room access utilizing EPAR online tool
  • Maintains daily/weekly schedule boards and/or digital signage displays
  • Educates customers on direct access resources (i.e. Space Finder, EPAR, approved caterers, etc.)
  • Processes WANDA requests on behalf of customers requiring PC lab reservations
  • Receives shipped materials; serves as point of contact for stored materials; ensures materials are delivered to the meeting room as designated
  • Identifies and reports onsite building repairs; completes work orders and submits in timely manner
  • Responsible for compilation and sending of customer surveys using designated IMS online tool
  • Develops and maintains working relationships with Connections vendors (i.e. on-site security, porters, in-house caterers where applicable, etc.)
  • Delivers consistent customer interactions across Connections locations through implementing uniform terminology, consistent email templates and standardized workflow processes
  • Reviews monthly operational metrics, actively identify and share opportunities to increase utilization, raise Customer Service scores, lower cancellation rates and unfilled requests
  • Drive community and customer events to Connections spaces
  • Build Connections business and increase space utilization by understanding local Line of Business drivers and needs; build relationships with key WF partners
  • May lead, manage or provide subject matter expertise for projects and initiatives
  • Oversight of all incoming CPGA customer requests
  • Responsible for allocating site specific requests to requested location sub-folders to be processed by onsite Connections team
  • Responsible for answering Connections direct dial contact number in a timely manner; directs calls to appropriate site as needed
  • Manages customer request emails sent to Connections shared mailbox
  • Modifies reservations as needed and/or requested by Connections customers

Preferred Qualifications:

  • 2+ years in project management and coordination experience
  • Outstanding customer service skills
  • Superior verbal and written communication skills
  • Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
  • Experience working in technical/audiovisual environment
  • Ability to work independently, prioritize effectively and make decisions when faced with ambiguity
  • Ability to adapt quickly to change and maintain a flexible approach when providing customer support
  • Able to remain mobile for extended periods during work day
  • Able to work a flexible schedule to include evening and weekend hours
  • Must be able to lift 50 pounds
  • Work experience with reservation software platforms
  • Catering or other food service-related experience
  • Communications, Event Planning or Hospitality background

Apply to Flik today

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID:1313676

Flik Hospitality Group

JEANNE M LANE

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