Hotel Manager

1 month ago

Pismo Beach, California, United States Hilton Technologies Full time
Job Requirements

The Inn at the Pier is looking for an experienced Hotel Manager to join the team

The Hotel Manager maximize guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager. The Hotel Manager will assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of employees.

Salary: $85,000 to $90,000 a year

Essential Requirements:

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
  • Maintain regular attendance in compliance with hotel standards according to the business levels of the hotel.
  • Maintain high standards of personal appearance and grooming per hotel guidelines.
  • Comply and ensure adherence standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid.
  • Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
  • Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
  • Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members.
  • Assist the General Manager in the development of managerial and hourly employees through the implementation of approved training programs. Participate in bi-weekly one-on-ones with the Department Heads to facilitate personnel development.
  • Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
  • Assist the General Manager with the creation of financial reports as required by QHR. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
  • Participate in required M.O.D. coverage as scheduled.
  • Ensure that training in service standards is taking place in each department.
  • Ensure recruiting, hiring and training for Guest Services and F&B are met and scheduling is based on business levels within the hotel.
  • Ensure weekly meetings with Front Desk and F&B to address oversell settings and react accordingly
  • Assist in oversight of AR/AP, payroll, month end, etc.
  • Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation.
  • Ensure compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.
  • Ensure that employees are always attentive, friendly, courteous, and efficient in their interactions with guests, management, and all other employees.
  • Be familiar with S.O.P.'s in all Operations departments. Ensure that each department complies or has developed an Action Plan for achieving compliance with S.O.P.'s.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
  • Support Operations departments during peak periods.
  • Ensure that all employees receive fair and equitable treatment according to QHR requirements.
  • Conduct regular property walks throughout the day to ensure proper cleaning/sanitization is occurring according to hotel requirements.
  • Be in the public areas during peak times, greeting guests and helping as needed.
  • Maintain procedures for handling of the hotel safe specifically about security and initiate a monthly safe audit.
  • Ensure that all scheduled meetings take place on the property.
Work Experience

Qualifications:

  • At least 3+ years progressive experience in a rooms and/or food and beverage operation. A 4-year college degree is preferred.
  • Previous supervisory experience required.
Benefits

Amazing Benefits

  • Paid holidays & paid sick time
  • Vacation time off
  • Education program - if you are looking for a career in Hospitality, you can take advantage of our tuition reimbursement program
  • Medical, Dental, Vision insurance - you may participate in our health benefits after 30 days of employment with us
  • 401(k) Retirement Plan - plan your retirement with our generous company match (terms and conditions apply)
  • Hotel Travel Discounts
  • Daily Pay - control when you get paid Voluntary benefit that let's you access your pay the same day
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

  • AM Line Cook

    2 weeks ago

    Pismo Beach, California, United States The Cliffs Hotel and Spa Full time

    Line Cook - The Cliffs Hotel & Spa The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests. The Cliffs Hotel & Spa is a locally owned business and proud...

  • Restaurant Server

    2 weeks ago

    Pismo Beach, California, United States The Cliffs Hotel and Spa Full time

    Restaurant Server - The Cliffs Hotel & Spa The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests. The Cliffs Hotel & Spa is a locally owned business...

  • Wedding & Events Coordinator

    2 weeks ago

    Pismo Beach, California, United States The Cliffs Hotel and Spa Full time

    Weddings & Events Coordinator at The Cliffs Hotel & Spa The Cliffs Hotel & Spa, renowned for its oceanfront location on the Central Coast, invites you to join a team dedicated to delivering exceptional customer service and creating unforgettable memories for our valued guests. As a locally owned business, we take pride in supporting the Central Coast...

  • General Manager

    2 months ago

    Redondo Beach, California, United States Hotel Legdo Full time

    Job SummaryThe General Manager is a polished well-spoken and well-regarded ambassador who carries a strong vision for their hotel. He or she is charged with responsibility for all aspects of operations for their assigned property; providing support supervision and guidance to their management team and front line associates. He or she will ensure that...

  • General Manager

    4 weeks ago

    Redondo Beach, California, United States Hotel Legdo Full time

    Job SummaryThe General Manager is a polished well-spoken and well-regarded ambassador who carries a strong vision for their hotel. He or she is charged with responsibility for all aspects of operations for their assigned property; providing support supervision and guidance to their management team and front line associates. He or she will ensure that...

  • Controller - Franchised

    7 days ago

    Pismo Beach, California, United States Marriott International Full time

    Job Number Job Category Finance & AccountingLocation Vespera Resort on Pismo Beach Autograph Collection, 147 Stimson Avenue, Pismo Beach, California, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management Additional Information: This hotel is owned and operated by an independent franchisee, KSL Resorts. The...

  • Engineering Maintenance Supervisor

    2 weeks ago

    Pismo Beach, California, United States Martin Resorts Full time

    Join our team as an Engineering Supervisor and take on the exciting role of overseeing the maintenance of our hotel facilities. As part of our team, you will be responsible for ensuring the upkeep of the building structure, mechanical and electrical systems, HVAC systems, and related equipment. Your dedication to providing exceptional guest experiences and...

  • Bartender

    2 weeks ago

    Pismo Beach, California, United States The Cliffs Resort Full time

    Bartender - The Cliffs Hotel & SpaThe Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.The Cliffs Hotel & Spa is a locally owned business and proud...

  • Restaurant Supervisor

    2 weeks ago

    Pismo Beach, California, United States Vespera Pismo Beach Full time

    Why work for Vespera Resort on Pismo Beach ?Vespera on Pismo Beach is the premier luxury resort on the central coast, offering authentically local experience and engaging service is recognized as a leader in the community. Our beachfront property is gorgeous and we have direct access to the Pismo Pier.Our culture is driven by our care for our guests and...

  • Sales Manager OEM

    2 weeks ago

    Long Beach, California, United States Queen Mary Hotel Full time

    Job Summary: The Sales Manager is responsible for attainment of assigned goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts. The Sales Manager will work in conjunction with the Director of Sales to achieve the hotels revenue and market share goals for one or more...

  • Housekeeping Houseperson

    2 weeks ago

    Pismo Beach, California, United States Vespera Pismo Beach Full time

    Why work for Vespera Resort on Pismo Beach? Vespera on Pismo Beach is the premier luxury resort on the central coast, offering authentically local experience and engaging service is recognized as a leader in the community. Our beachfront property is gorgeous and we have direct access to the Pismo Pier. Our culture is driven by our care for our guests and...

  • Gift Shop Assistant Manager

    3 weeks ago

    Long Beach, California, United States Hotel Queen Mary Full time

    Job SummaryThe Gift Shop Assistant Manager is responsible for assisting the Gift Shop Manager in ensuring first quality retail service, while maintaining adherence to budgeted payroll and overhead costs. He/she is also responsible for continually working toward improving Gift Shop sales revenues beyond budget. Management-level associates are expected to work...

  • Outlets Assistant Manager

    4 weeks ago

    Long Beach, California, United States Hotel Queen Mary Full time

    Job SummaryThe Food & Beverage Asst Manager assists with assuring attentive friendly courteous and efficient service in all F&B Outlets Room Service Lounge and Banquets while maintaining adherence to budgeted payroll and overhead cost. In partnership with F&B leadership the incumbent is also responsible for continually working towards improving Restaurant...

  • Outlets Assistant Manager

    2 months ago

    Long Beach, California, United States Hotel Queen Mary Full time

    Job SummaryThe Food & Beverage Asst Manager assists with assuring attentive friendly courteous and efficient service in all F&B Outlets Room Service Lounge and Banquets while maintaining adherence to budgeted payroll and overhead cost. In partnership with F&B leadership the incumbent is also responsible for continually working towards improving Restaurant...

  • Director Sales

    4 weeks ago

    Redondo Beach, California, United States Hotel Legdo Full time

    Job SummaryThe Director of Sales & Marketing-Full Service has direct oversight of planning and managing the overall sales and marketing for a Full Service hotel. The intention is to achieve optimal occupancy growth in existing accounts and generating new business all to maximize total revenue and meet/exceed hotel profit objectives. This role will oversee...

  • Director Sales

    2 months ago

    Redondo Beach, California, United States Hotel Legdo Full time

    Job SummaryThe Director of Sales & Marketing-Full Service has direct oversight of planning and managing the overall sales and marketing for a Full Service hotel. The intention is to achieve optimal occupancy growth in existing accounts and generating new business all to maximize total revenue and meet/exceed hotel profit objectives. This role will oversee...

  • Hotel Front Desk Agent

    1 week ago

    Laguna Beach, California, United States Capri Laguna on the Beach Full time

    Be a Part of the Magic at Capri Laguna on the BeachDo you crave the warmth of the sun, the whisper of sea breezes, and the buzz of vibrant beach life? Then it's time to dive into a career at Capri Laguna on the Beach. Nestled in the heart of Laguna Beach, CA, our hotel is a haven of luxury and hospitality. We're looking for energetic, dedicated individuals...

  • PM/ House Attendant-Lobby

    4 weeks ago

    Long Beach, California, United States Hotel Queen Mary Full time

    Job SummaryVersión en español disponible a pedido.The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee...

  • PM/ House Attendant-Lobby

    2 months ago

    Long Beach, California, United States Hotel Queen Mary Full time

    Job SummaryVersión en español disponible a pedido.The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee...

  • Room Attendant

    2 weeks ago

    Hermosa Beach, California, United States Hotel Hermosa Full time

    Hotel Hermosa is searching for a dynamic Room Attendant to join the team The room attendant is responsible for cleaning rooms, hallways and other areas as assigned and complying with Company standards.Essential Functions and Responsibilities of the job include but are not limited to:Utilize Proper Protective Equipment (PPE) as required and in accordance with...