Gift Shop Assistant Manager

2 weeks ago


Long Beach, California, United States Hotel Queen Mary Full time
Job Summary

The Gift Shop Assistant Manager is responsible for assisting the Gift Shop Manager in ensuring first quality retail service, while maintaining adherence to budgeted payroll and overhead costs. He/she is also responsible for continually working toward improving Gift Shop sales revenues beyond budget. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

ResponsibilitiesQualificationsAt least 1 year of progressive experience in retail or a related field required. High School diploma or equivalent required.
College course work in related field helpful
Previous supervisory responsibility preferred.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Must work well in stressful, high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Job ResponsibilitiesApproach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Be familiar with the organization of Aimbridge Hospitality Hotels and know the function of each department.
Maintain close communication links with all employees, seeking input regarding retail issues and acting as a motivating influence.
Maintain service standards throughout the department by using such quality control instruments as Standard of the Week and coaching sessions.
Immediately follow up on accidents, problems or guest complaints in the Retail Department.
Be familiar with and able to react to emergency situations by knowing locations of fire and extinguishers and exits.
Maintain proper consistent disciplinary actions for all retail employees.
Be familiar with P.O.S. system.
Ensure employees are at all times, attentive, friendly, helpful and courteous to guests, employees and other managers.
Assist the Gift Shop Manager in wage progress and productivity reports for Retail Department.
Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control, productivity standards and guest service scores.
Assist in monthly food and beverage inventories and reconciliations.
Ensure all side work duties are completed by servers.
Assist Gift Shop Manager in developing promotional ideas.
Assist Gift Shop Manager in planning and organizing monthly department meetings.
Initiate and promote sales efforts for all service personnel.
Assist the Gift Shop Manager in preparing for and conducting employee performance appraisals.
Assist the Gift Shop Manager in maintaining and improving the quality and presentation of all retail products.
Perform any other duties as requested by management.
Source: Hospitality Online
  • Gift Shop Cashier

    4 weeks ago


    Long Beach, California, United States Hotel Queen Mary Full time

    Job SummaryThe Gift Shop Attendant sells gift shop merchandise to customers. Unpacks verifies and inspects received goods rejecting damaged items or incorrect orders. Maintains records of items received. Prepares goods for display or sale and sorts and distributes items to the appropriate department.ResponsibilitiesQualificationsHigh School diploma or...

  • Gift Shop Cashier

    1 month ago


    Long Beach, California, United States Hotel Queen Mary Full time

    Job SummaryThe Gift Shop Attendant sells gift shop merchandise to customers. Unpacks verifies and inspects received goods rejecting damaged items or incorrect orders. Maintains records of items received. Prepares goods for display or sale and sorts and distributes items to the appropriate department.ResponsibilitiesQualificationsHigh School diploma or...

  • Shop Foreman

    1 week ago


    Long Beach, California, United States National Plant Services Full time

    Position at National Plant Services National Plant Services About us: National Plant Services, headquartered in Long Beach, California, with an office in Hayward, California, offers a full line of sewer condition assessment, rehabilitation and repair. As part of the Carylon Corporation, a nationwide collection of 14 best-in-class companies, we have vast...


  • Long Beach, California, United States Compound Full time

    Visitor Experience Associate Organization Overview_Compound is a cultural complex in the heart of the Zaferia district of Long Beach. Compound is dedicated to the intersection of art, wellness and community engagement. It is a new space for culture and community to promote connectivity and belonging.Compound's approach is holistic and includes multiple entry...


  • Long Beach, California, United States Catholic Charities of LA Full time

    CLACatholic Charities of Los Angeles, Inc. is one of the largest human services providers in California. The agency operates a variety of programs to serve the poor and strives to find permanent solutions to crises by offering clients the tools and resources they need to achieve greater self-reliance and stability in their lives. The San Pedro Region...


  • Long Beach, California, United States Catholic Charities of LA Full time

    Job DescriptionJob DescriptionCLACatholic Charities of Los Angeles, Inc. is one of the largest human services providers in California. The agency operates a variety of programs to serve the poor and strives to find permanent solutions to crises by offering clients the tools and resources they need to achieve greater self-reliance and stability in their...


  • Long Beach, California, United States Schuff International Full time

    As the Assistant Project Manager at Schuff Steel, you are responsible for all activities associated with an assigned project under direct supervision of a Project Manager. This may include managing or coordination with a team of Project Coordinators, Project Administrators, and other Project Managers. The Schuff Project Management Teams have managed some of...


  • Huntington Beach, California, United States Stop and Shop Supermarket Full time

    MUST BE 18+MUST HAVE GREAT CUSTOMER SERVICE SKILLSMUST BE ABLE TO WORK MORNINGS AND NIGHTSMUST BE ABLE TO WORK WEEKENDSMUST BE ABLE TO WORK 4 OR 5 DAYS A WEEKJob Summary:Responsibilities: Operate POS systems to handle customer purchases Accept payments in the form of cash, credit, or check Issue receipts, refunds, credits, or change due to customers Maintain...


  • Long Beach, California, United States free-classifieds-usa Full time

    ****Guest Service Representative - Courtyard Long Beach Downtown **** Price: Check with seller Published date: December 2, :03 Modified date: December 2, 2021 500 E 1st St Long Beach, California, United States Advertisement Live Fully at Marriott International #1 Leader in Hospitality At Marriott International, you have the opportunity to grow in your...


  • Long Beach, California, United States Floor & Decor Holdings, Inc. Full time

    Pay Range $ $38.35 PURPOSE Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development. MAJOR RESPONSIBILITIES Customer Service Drive, teach and adhere to the P's of retail to include but are not limited...


  • Long Beach, California, United States Hotel Queen Mary Full time

    Job SummaryThe Food & Beverage Asst Manager assists with assuring attentive friendly courteous and efficient service in all F&B Outlets Room Service Lounge and Banquets while maintaining adherence to budgeted payroll and overhead cost. In partnership with F&B leadership the incumbent is also responsible for continually working towards improving Restaurant...


  • Long Beach, California, United States Hotel Queen Mary Full time

    Job SummaryThe Food & Beverage Asst Manager assists with assuring attentive friendly courteous and efficient service in all F&B Outlets Room Service Lounge and Banquets while maintaining adherence to budgeted payroll and overhead cost. In partnership with F&B leadership the incumbent is also responsible for continually working towards improving Restaurant...

  • Attendant Golf Shop

    1 week ago


    Seal Beach, California, United States Invited Full time

    Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs...


  • Long Beach, California, United States Armstrong Garden Centers Full time

    Job DescriptionJob Description"Gardening without Guesswork"Armstrong Garden Centers, serving 130+ years, is a leader in the Garden Center Industry and is on the search for exceptional candidates to join our Manager Training Program. Our comprehensive program includes management and operational training along side a horticultural educational program which...


  • Long Beach, California, United States Wendy's Full time

    Why Wendy'sAssists the General Manager in managing the operations and staff of a Wendy's restaurant, including the execution of all Company policies, procedures, programs and systems. Participates in the achievement of store objectives while following all Company guidelines. Ensures compliance with all federal, state and local laws and ethical business...


  • Long Beach, California, United States Crunch Fitness - FCM, LLC. Full time

    Assistant General ManagerAre you looking to combine work, fitness and fun?Are you looking for an opportunity to lead and inspire people?Are you energetic, and enthusiastic about helping people meet their fitness goals?Are you looking for growth opportunities and advancement?Then you should come join our teamWhy you ask? Because we build leaders and we are a...

  • Sales Associate

    1 week ago


    Long Beach, California, United States UNTUCKit Full time

    "Is your passion in retail?" We are looking for a Sales Associate at our store in Long Beach, CA. The ideal candidate will have prior Customer Service experience and solid working knowledge in a retail store environment. "Do you have the gift of motivating those around you?" The Sales Associate will have a working knowledge of all things UNTUCKit, along with...

  • Sales Manager OEM

    1 week ago


    Long Beach, California, United States Queen Mary Hotel Full time

    Job Summary: The Sales Manager is responsible for attainment of assigned goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts. The Sales Manager will work in conjunction with the Director of Sales to achieve the hotels revenue and market share goals for one or more...

  • Auto Shop Helper

    4 weeks ago


    Huntington Beach, California, United States Caliber Full time

    Service CenterHuntington Beach - Graham StJob SummaryResponsible for a variety of customer service, stock keeping, and housekeeping duties in order to maximize the overall customer service experienceEssential Job DutiesMaintain the daily housekeeping of the interior of the front office, including emptying of garbage cans, cleaning floors, and...

  • Auto Shop Helper

    2 months ago


    Huntington Beach, California, United States Caliber Full time

    Service CenterHuntington Beach - Graham StJob SummaryResponsible for a variety of customer service, stock keeping, and housekeeping duties in order to maximize the overall customer service experienceEssential Job DutiesMaintain the daily housekeeping of the interior of the front office, including emptying of garbage cans, cleaning floors, and...