Administrative Assistant
4 weeks ago
Provides organizational and administrative support to department(s) and its team members. Enters and retrieves work related information contained in computer databases to update records, files, reservations, etc. Addresses inquiries from guests and associates via telephone and in person. Transmits information or documents using a computer, mail, or fax machine. Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software. Processes incoming and outgoing mail. Creates and maintains computer and paper-based filing and organization systems for records, reports, and documents. Compiles, copies, sorts, and files records of departmental activities and business transactions.
Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets. Welcomes and acknowledges all guests according to company standards, anticipates and address guests' service needs. Communicates with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette. Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others. Complies with quality assurance expectations and standards. Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications. Stands, sits, or walks for extended periods or for an entire work shift. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance. Performs other reasonable job duties as requested by Supervisors.CRITICAL TASKSPolicies and Procedures
Maintains confidentiality of proprietary materials and information.Protects the privacy and security of guests and coworkers.
Follows company and department policies and procedures.
Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Performs other reasonable job duties as requested by Supervisors.
Guest Relations Addresses guests' service needs in a professional, positive, and timely manner.
Listens and responds positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE, ASGARD) to resolve issues and build trust.
Welcomes and acknowledges each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Anticipates guests' service needs, including asking questions to better understand needs and watching/listening to guest preferences and acting on them whenever possible.
Thank guests with genuine appreciation and provides a fond farewell.
Assists other associates to ensure proper coverage and prompt guest service.
CommunicationAnswers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speaks to guests and co-workers using clear, appropriate and professional language.
Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.
Communicates efficiently with others to effectively exchange information.
Working with Others Supports all co-workers and treats them with dignity and respect.
Develops and maintains positive and productive working relationships with other associates and departments.
Partners with and assists others to promote an environment of teamwork and achieve common goals.
Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
Physical TasksEnters and locates work-related information using computers and/or point of sale systems.
Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
Documentation/Reporting Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.Computers/SoftwareTransmits information or documents using a computer.
Enters and retrieves information contained in computer databases and software to update records, files, reservations.
Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.
Office EquipmentTransmits information or documents using mail, or fax machine.
Operates standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals.
Safety and Security Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Critical CompetenciesAnalytical Skills Computer Skills
Learning
Interpersonal Skills Interpersonal Skills
Team Work
Customer Service Orientation
Diversity Relations
Communications Telephone Etiquette Skills
English Language Proficiency
Communication
Writing
Listening
Applied Reading
Personal Attributes Integrity
Dependability
Positive Demeanor
Presentation
Initiative
Stress Tolerance
Adaptability/Flexibility
Organization Detail Orientation
Multi-Tasking
Time Management
Planning and Organizing
General Administration TypingComputer SoftwareMicrosoft OfficePreferred QualificationsEducation High school diploma/G.E.D. equivalent Related Work Experience At least 1 year of related work experience Supervisory Experience No supervisory experience is required #ihvocc Source: Hospitality Online
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