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Senior Client Delivery Manager

3 months ago

Washington, Washington, D.C., United States The Baer Group Full time
**Federal Project - Applicant must be a United States Citizen**

Baer is looking for Senior Client Delivery Manager for a 6-month Federal Remote Project.

Title: Senior Client Delivery Manager
Location: Remote (Must be based in US)
Duration: 6 months
Rate: All-inclusive
Alignment: W2 or C2C (Vendors Not Permitted)

Responsibilities:
  • Act as the principal engagement leader representing client to customers, ensuring a consistent and professional experience.
  • Manage the entire scope of projects, including timelines and deliverables, from initiation through to completion.
  • Understand in-depth contract details and manage engagements according to specified requirements.
  • Oversee all technical and functional aspects of project engagements.
  • Coordinate and facilitate client onboarding, scope validation workshops, and other critical customer interactions, both virtually and in-person as necessary.
  • Integrate customers into the client ticketing system for streamlined issue resolution and support.
  • Document and manage all decisions, actions, and issues throughout the project lifecycle.
  • Identify, document, and mitigate risks throughout project phases.
  • Ensure adherence to client guidelines through management of Build Sheet, Change, and Escalation processes.
  • Deliver regular project and customer status updates to Client Leadership.
  • Facilitate internal meetings and reviews to ensure project alignment and stakeholder engagement.
  • Manage, track, and report on incidents, service requests, and ticket aging to optimize response times and service quality.
Experience Required:
  • Outstanding oral and written communication skills with the ability to engage effectively with all organizational levels, including Directors and VPs.
  • Proven project management experience in leading technical engagements.
  • Comprehensive understanding of cloud computing concepts, software, and systems (e.g., networking, virtualization, VMware, hypervisors).
  • Familiarity with major cloud platforms including Amazon Web Services, Microsoft Azure, and Google Cloud Platform.
  • In-depth knowledge of SAP software, including implementations and upgrades.
  • Bachelor's degree in Computer Science, Information Systems, Economics, Business, Math, or Statistics OR significant professional equivalence.
Experience Preferred:
  • Program Management Professional (PMP) certification.
  • Practical understanding of cloud architecture and IaaS operations models.
  • Knowledge of enterprise technology infrastructure (e.g., networks, storage, enterprise server software including Windows Server, Linux, and monitoring technologies).
  • Previous experience with SAP Mission Critical Applications (e.g., Financial Systems, Billing Systems, Procurement Systems) and/or SAP BASIS.
  • Experience in a Managed Services environment.
Company Overview:

Baer is an Enterprise Performance Partner providing job opportunities with several 1st Tier Global Systems Integrators and a wide array of Fortune 1000 clients. Baer consultants and employees enjoy access to the highest profile job opportunities across leading Enterprise Technology Solutions ranging from Digital Transformation programs utilizing the latest technologies from SAP and Oracle to a wide range of emerging Cloud based infrastructure, application and AI related solutions.

At Baer we aim to provide a best-in-class engagement experience for our consultants. Our job requirements are carefully vetted and are typically associated with pivotal programs offering tremendous opportunities to expand your skills leveraging the latest solutions.

Baer is an equal opportunity employer including disability/veteran.

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