Team Lead

2 months ago

Austin, Texas, United States Peddle Full time

Team Lead

We're looking for a highly motivated, detail-oriented, customer service professional with a strong desire to assist our team and unlock productivity and efficiency gains. This is a full remote position.

What That Means

You'll be a key player. That's right, you'll play an important part in assisting our team. You'll perform the following:

  • Be a subject matter expert and answer questions from the team
  • Handle customer support escalations via phone, chat or email
  • Assist with improving our help center
  • Identify any trends amongst our team and report to leadership
  • Perform team duties during approximately 50% of your time

You'll be responsible for learning every aspect of the department's operations to better assist the team with any questions and challenges that come up as well as communicate with leadership on new system and workflow improvements to enhance the team's efficiency. In addition to being a resource for the team, you'll respond to and resolve escalated issues or complex requests from our customers. When you're not assisting the team, you'll perform other duties such as report trends, analyze work processes and provide suggestions for improvement. You'll lead by example and be an expert in your department.

On occasion, you'll assist with coaching, training, interviewing, and other activities.

What You'll Need

  • 2+ years experience in contact center role
  • Excellent verbal and written communication skills
  • Amazing attention to detail
  • Strong technology know-how (G Suite Products and Salesforce experience highly preferred)
  • Ability to stay calm and focused under pressure
  • A collaborative spirit and ability to work within a team
  • Strong analytical and problem-solving skills
  • Awesome organizational skills

What You'll Get

  • Remote work opportunity
  • Access to robust health, vision, dental, and life insurance plans
  • Employer matching 401(k) plan
  • Profit-sharing plan
  • Generous PTO (Paid Time Off)
  • Paid maternity/paternity leave
  • Tuition reimbursement
  • Donation matching program
  • Fitness Reimbursement Program
  • Company paid weekly lunches
  • Student loan assistance
  • Employee recognition programs

Who We Are

Peddle started out of a passion for making selling used cars fast and easy. We love that every used car has a personality, with its share of quirks. We don't just see busted windshields and broken tail lights, we see road trip warriors, glory days and a vehicle with a story to tell.

No matter how used or beat up, we'll buy it. And we make the process easy and enjoyable because that's what a modern business should do. We're people first, cars second. Customer service is what makes our company great. And we follow that with smart technology and design.

  • Team Lead

    2 weeks ago

    Austin, Texas, United States Pensa Systems Full time

    Team Lead - Sr. Platform EngineerAbout Pensa SystemsPensa Systems is a fast growing, leading innovator in advanced AI and computer vision, focused on delivering transformative solutions for the multi-trillion-dollar global retail industry. Our mission is to revolutionize retail intelligence through cutting-edge technologies, including deep learning...

  • Team Lead

    2 months ago

    Austin, Texas, United States Pensa Systems Full time

    Team Lead - Sr. Platform EngineerAbout Pensa SystemsPensa Systems is a fast growing, leading innovator in advanced AI and computer vision, focused on delivering transformative solutions for the multi-trillion-dollar global retail industry. Our mission is to revolutionize retail intelligence through cutting-edge technologies, including deep learning...

  • Team Lead

    4 weeks ago

    Austin, Texas, United States Orchard Full time

    Join Orchard Brokerage and lead a high-performing team of 15-20 real estate agents. Orchard provides agents up to 12 seller appointments a month, access to unique client products to help them close, and best-in-class training and support. Recruit, support, and coach your team of agents to help customers accomplish their buying and selling goals, and earn a...

  • Team Lead

    2 weeks ago

    Austin, Texas, United States Orchard Full time

    Join Orchard Brokerage and lead a high-performing team of 15-20 real estate agents. Orchard provides agents up to 12 seller appointments a month, access to unique client products to help them close, and best-in-class training and support. Recruit, support, and coach your team of agents to help customers accomplish their buying and selling goals, and earn a...

  • Records Team Lead

    1 day ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Title:Program Specialist IV, Records LeadA unique opportunity to join our team as a Program Specialist IV, Records Lead, supporting the Civil Rights Office records management program.Under the supervision of the Civil Rights Records Manager, this role involves performing highly complex consultative and technical assistance work within the HHSC Civil...

  • Red Team Lead

    2 days ago

    Austin, Texas, United States Sailpoint Technologies Holdings Inc. Full time

    SailPoint's Cybersecurity organization is seeking a Red Team Lead with a passion for cybersecurity and protecting the organization. The successful candidate will establish our new in-house red team capabilities, continually test the security of our products, enterprise and response readiness.We're seeking a candidate with proven technical capabilities who...

  • Red Team Lead

    2 days ago

    Austin, Texas, United States SailPoint Technologies Holdings, Inc. Full time

    SailPoint's Cybersecurity organization is seeking a Red Team Lead with a passion for cybersecurity and protecting the organization. The successful candidate will establish our new in-house red team capabilities, continually test the security of our products, enterprise and response readiness. We're seeking a candidate with proven technical capabilities who...

  • Records Team Lead

    2 days ago

    Austin, Texas, United States Texas Health & Human Services Commission Full time

    Program Specialist IV, Records Lead Under the supervision of the Civil Rights Records Manager, performs highly complex (senior level) consultative and technical assistance work in support of the HHSC Civil Rights Office (CRO) records management program. Serves in a team lead capacity, trains, makes assignments, prioritizes and monitors the work of others....

  • Systems Engineer Team Lead

    2 days ago

    Austin, Texas, United States The University of Texas at Austin Full time

    Job Posting Title:Systems Engineer Team Lead Hiring Department:Bureau of Economic GeologyPosition Open To:All ApplicantsWeekly Scheduled Hours:40FLSA Status:Exempt Earliest Start Date:ImmediatelyPosition Duration:Expected to ContinueLocation:PICKLE RESEARCH CAMPUSJob Details:General NotesThis is an in-person position at the J.J. Pickle Research Campus in...

  • Technical Account Manager Team Lead

    4 weeks ago

    Austin, Texas, United States Canva Full time

    Join the team redefining how the world experiences design. Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship office is in Sydney, Australia, but...

  • Technical Account Manager Team Lead

    2 weeks ago

    Austin, Texas, United States Canva Full time

    Join the team redefining how the world experiences design. Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship office is in Sydney, Australia, but...

  • Negotiation Team Lead

    1 day ago

    Austin, Texas, United States Texas Education Agency Full time

    MISSION: The Texas Education Agency (TEA) will improve outcomes for all public-school students in the state by providing leadership, guidance, and support to school systemsCore Values:We are Determined: We are committed and intentional in the pursuit of our main purpose, to improve outcomes for studentsWe are People-Centered:We strive to attract, develop,...

  • Global Customized Programs Team Lead

    2 weeks ago

    Austin, Texas, United States University of Texas at Austin Full time

    Job Posting Title:Global Customized Programs Team Lead—-Hiring Department:Global Engagement—-Position Open To:All Applicants—-Weekly Scheduled Hours:40—-FLSA Status:Exempt—-Earliest Start Date:Immediately—-Position Duration:Expected to Continue—-Location:UT MAIN CAMPUS—-Job Details:General Notes The University of Texas at Austin (UT Austin)...

  • Global Customized Programs Team Lead

    4 weeks ago

    Austin, Texas, United States University of Texas at Austin Full time

    Job Posting Title:Global Customized Programs Team Lead—-Hiring Department:Global Engagement—-Position Open To:All Applicants—-Weekly Scheduled Hours:40—-FLSA Status:Exempt—-Earliest Start Date:Immediately—-Position Duration:Expected to Continue—-Location:UT MAIN CAMPUS—-Job Details:General Notes The University of Texas at Austin (UT Austin)...

  • Travel Nurse RN

    2 days ago

    Austin, Texas, United States Lead Health Full time

    Lead Health is currently looking for a Labor and Delivery Registered Nurse (RN) for a travel nursing opportunity based in Austin, Texas.We are seeking a dedicated Labor & Delivery Travel RN to play a vital role in enhancing patient care.Job Details:Specialty: Labor and DeliveryDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment...

  • Traveling Support Team Lead|Part-time| Moody Center

    1 month ago

    Austin, Texas, United States teamworkonline Full time

    OverviewWithin our fast-growing OVG Hospitality business, the Traveling Support Team Lead is an experienced operator at the direction of the Corporate and Regional Leadership team, assisting with onboarding new F&B accounts within the company standards of culinary safety, presentation, and culture. The Team Lead will be required to travel to a new OVG...

  • Traveling Support Team Lead|Part-time| Moody Center

    2 weeks ago

    Austin, Texas, United States teamworkonline Full time

    OverviewWithin our fast-growing OVG Hospitality business, the Traveling Support Team Lead is an experienced operator at the direction of the Corporate and Regional Leadership team, assisting with onboarding new F&B accounts within the company standards of culinary safety, presentation, and culture. The Team Lead will be required to travel to a new OVG...

  • Traveling Support Team Lead|Part-time| Moody Center

    1 day ago

    Austin, Texas, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Overview Within our fast-growing OVG Hospitality business, the Traveling Support Team Lead is an experienced operator at the direction of the Corporate and Regional Leadership team, assisting...

  • Water Infrastructure Team Lead

    2 days ago

    Austin, Texas, United States LVI Associates Full time

    LVI Associates are currently working with a top national civil engineering consultancy located in Austin who are currently seeking a highly skilled and experienced Water Infrastructure Project Manager to oversee various water treatment projects. As the ideal candidate, you will have extensive knowledge of wastewater management systems and be able to manage...

  • Lead

    2 days ago

    Austin, Texas, United States Flex Full time

    Job Posting Start Date Job Posting End Date Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a...