Market Supervisor

Found in: beBee jobs US - 1 week ago

Lake Charles, Louisiana, United States Sonic Full time

SONIC is all about having fun while you work and gaining a sense of accomplishment along the way. Not only do you work with fantastic people, you'll get great pay, flexible hours and a cool uniform.

As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins. You will also be responsible for training and supporting the drive-ins' employees to ensure we provide quality food in a clean, safe and efficient manner so that our guests will have an enjoyable experience at Sonic The job duties include:


• Manages, trains, and coaches Working Partners/General Managers and conducts management orientation.


• Directs and assigns employees as needed to ensure all aspects of service meet operational standards


• Oversee multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.


• Adheres to and monitors management compliance of the drive-in employee handbook, policies and practices.


• Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.


• Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.


• Monitors multiple drive-in cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary.


• Monitors performance of vendors. Takes immediate corrective action when necessary.


• Audits drive-in employment-related records and payroll records.


• Reinforces the importance of placing guest needs first to drive-in management on a consistent basis.


• Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary.


• Recruits, interviews and hire management team members to achieve proper staffing levels.


• Approves compensation levels of drive-in employees and managers within company guidelines.


• Prepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.


• Develops and implements a marketing plan for region.

Additional Requirements:


• High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred


• Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision


• Multi-unit supervision experience is preferred.


• Required to work a minimum 5 day workweek including irregular hours, nights, weekends and holidays


• Knowledge of recruiting, interviewing and selection practices


• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations


• Leadership and supervisory practices and skills; effective verbal and written communication skills


• Basic accounting and computer skills


• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems


• Problem solving, decision-making and conflict-resolution skills


• Abide by the company's appearance, uniform and hygiene standards

Sure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee's knees, cruisin' . . . you get the picture It's downright sensational

All that's missing is you so Apply Today

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