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Associate IT Engineer

4 months ago

Austin, Texas, United States Homeward Full time

About Homeward

Homeward aims to take the "what ifs" out of homebuying by creating financial products that buyers and sellers use to get certainty and convenience in the real estate market. We're a fast-paced, remote-first, real estate start-up that partners with agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move — no matter the market. We offer bundled services across offers, Mortgage, and Title, making buying a home more seamless.

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer's home with his own life savings. Today we offer four services -- Buy with Cash, Buy Before You Sell, Sell Before You List, and Backed by Cash, in the 7 states we serve -- Texas, Georgia, Florida, Colorado, Arizona, Oregon, and Washington.

As a remote company, we anchor to our three core values as a collective way to care for each other, represent our work, and reinforce our mission to make homebuying more accessible for all. Those are: The Golden Rule, One Team One Dream, and Calm Focus. Hear from our employees about what our values mean to them


About the Opportunity

We're seeking an Associate IT engineer to join our growing team focused on providing best in class support through modern technology solutions. This role will play a key part in supporting all company functions to deliver on our mission of building a simpler, more streamlined and customer-centric home buying and selling experience.

Note: This position will require primarily working onsite at our Austin office, and it is not eligible for visa sponsorship. This is a temporary position expected to last a minimum of 120 days and will be eligible to convert to permanent status.

In this role, you will:

  • Provide in-person and remote technical support for business needs and objectives through modern cloud focused technology solutions spanning the following areas: collaboration systems, productivity applications, identity & access management tools, endpoint systems management.
  • Create, maintain and deliver IT operational process, procedures and practices for a growing organization
  • Solve escalated technical issues with both internal and external technical teams and business partners
  • Maintain essential IT operations, including client operating systems (Windows & Mac), security tools (EDR, vulnerability management, etc)
  • Own small projects, solutions, and key responsibilities within a larger business initiative
  • Handle business-critical IT tasks and systems that provide commercial advantage in a global marketplace
  • Participate in the design and delivery of the IT strategic roadmap
  • Be creative by enabling faster and smarter business processes related to technology use
  • Partner with internal and external partners to communicate project status, activities, and achievements

What you'll bring

  • 2+ years of experience in a fast paced IT environment supporting SAAS based technologies such as: Google Workspace, Office365, Zoom, and Slack
  • Knowledge of IT Service Desk applications and processes
  • Implementation of small solutions or workarounds that are "outside the box"
  • Work with key business stakeholders for IT/Security improvements
  • Track record of delivering superior customer service
  • Excellent troubleshooting skills and ability to identify root causes of technical problems
  • Experience with implementing MDM solution - configuring, launching, and maintaining an enterprise device provisioning system from the ground up
  • Support of fully remote workforce
  • SOC2/PCI/SOX/CCPA compliance experience is beneficial
  • Vendor management and issue resolution
  • Experience configuring and managing company-wide SSO solution credentialing and access control to third party systems, with the ability to define and execute onboarding and offboarding best practices and procedures
  • Ability to maintain internal infrastructure requirements supporting client laptop and desktop computers (Windows & Mac)
  • Regular performance of routine/scheduled audits of the systems and access

Pay

  • Compensation range: $70,000 base

Value-Driven Employee Experience

THE GOLDEN RULE. It's simple: Treat others the way we want to be treated. Whether we're dealing with colleagues or customers, we don't prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS. We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love.

ONE TEAM, ONE DREAM. Big problems require big solutions. We look at our customers' experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title.