Customer Service Agent

4 weeks ago

Reston, Virginia, United States George Mason University Full time
Department: Regional Campuses - Freedom Aquatic and Fitness Center

Classification: GMU Worker

Job Category: Part-Time / Hourly Wage

Job Type: Part-Time

Work Schedule: Mondays, Tuesdays, Wednesdays and Thursdays, 10am-4pm (plus rotating Saturdays or Sundays when needed)

Location: Manassas, VA

Workplace Type: On Site Required

Salary: Up to $14/hour, commensurate with experience

Criminal Background Check: Yes

About the Department:

The Freedom Aquatic & Fitness Center opened in September 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William county of George Mason University, the 110,000 square foot facility features a 50-meter competition pool; leisure pool; whirlpool; locker facilities and family locker rooms; gymnasium with two practice courts; cardiovascular and strength training equipment; group fitness, mind/body and spin studios; three racquetball/activity courts; community room and classroom and outdoor field and sand volleyball court.

About the Position:

Customer Service Agents comprise the nucleus of Freedom Center's Customer Service Department - more commonly called the Front Desk. In this role, CSAs are expected to greet and check-in members, be knowledgeable of and proficient in explaining and processing membership and program registration requests, scheduling Group-X classes and on-site wellness scheduling/check-in, and be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there's additional interest. Being the single primary revenue source for the Freedom Center, training in and membership processing and competency, preferably through Fusion , is paramount.

Responsibilities:

Customer Service Agents are expected to greet and check-in members, be knowledgeable of and proficient in explaining and processing membership and program registration requests, scheduling classes and swim-lane reservations, along with on-site childcare scheduling/check-in, and be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there's additional interest.

Required Qualifications:
  • Previous customer service, cash-handling, and computer/database experience;
  • Effective verbal and listening skills;
  • Ability to communicate respectfully and effectively with a very diverse and multicultural community population; ability to act with tact and courtesy;
  • Demonstrated ability to multitask;
  • Ability to work up to the University-mandated ceiling of 29 hours per week if needed, with daytime/evening shift employees willing to work alternating weekend shifts; and
  • Candidates must possess or be able to obtain CPR and First Aid certifications within 90 days of hire.
    Preferred Qualifications:
    • Previous sales experience.
      Instructions to Applicants:

      For full consideration, applicants must apply for Customer Service Agent at Complete and submit the online application to include three professional references with contact information, and provide a resume.

      Posting Open Date: April 23, 2024

      For Full Consideration, Apply by: May 30, 2024

      Open Until Filled?: Yes

      Mason Ad Statement

      Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

      If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at

      George Mason University, Where Innovation is Tradition.

      Equity Statement

      George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

      Campus Safety Information

      Mason's Annual Security and Fire Safety Report is available at

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