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Supervisor Inflight Performance

4 months ago

Seattle, Washington, United States Alaska Airlines Full time

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

Supervisor Inflight Performance coaches and guides flight attendants to ensure performance results are maximized to create, maintain, and recognize a high performance culture. This role demonstrates a commitment to Alaska Airlines Flight Attendants by being supportive for attendance reliability, passport renewals, and reviewing performance trends and partnering with Inflight Base Leaders on effective action items. This position will gather facts using appropriate investigative techniques by applying company standards and employment laws to determine the proper course of action. The Supervisor of Inflight Performance position also partners with the Inflight Training Department to provide probationary Flight Attendants with clear expectations, ongoing feedback, and performance appraisals that enable them to be their best. The Supervisor ensures consistent application of company and contractual policies as they relate to flight attendant discipline in all domiciles.

Key Duties

  • Lead internal Flight Attendant investigations by gathering facts, creating investigative plans, interview witnesses, and/or subjects, and prepare high-level, and critical investigative reports.
  • Conducts a prompt, equitable, and impartial administrative investigation into internal and external complaints including explaining processes to all parties, identifying, and interviewing parties, and identifying, gathering, and assessing information relevant to the investigations, applying relevant policies, and making findings of fact and/or recommendations for disposition of complaints, charges, and discipline.
  • Provides expertise regarding reporting, investigating, and or other obligations to Inflight Base Leaders, HR, Legal, and Labor representatives.
  • Logs case data to ensure proper information is captured, recorded, and available for analysis.
  • Demonstrates commitment to Alaska's flight attendants by being supportive for attendance, recognition programs, passport renewals, and simplifying processes in a hassle-free manner.
  • Ensures consistent application of company and contractual policies as they relate to flight attendants in all domiciles.
  • Coaches and guides employees to ensure performance results are maximized to create, maintain, and recognize a high performance culture.
  • Administers investigations that involve work rule violations in a timely manner (e.g., attendance and reliability, company or flight attendant manuals, rules or regulations, customer complaints, and crew conflicts).
  • Formulates plans and processes to conduct accurate, complete, and thorough investigations within specified timeframes (i.e., identifying witnesses, appropriate questioning, statement gathering, and other evidence).
  • Develops and presents investigative findings and prepares comprehensive documentation to support appropriate actions.
  • Prepares and participates and with the legal and labor departments for grievance and arbitration hearings.
  • Partners with labor relations, human resources, and legal to provide recommendations and corrective action surrounding performance of flight attendants.
  • Consults with the medical relations team to ensure compliance with all Americans with Disabilities Act (ADA), federal, and state rules and regulations for employee leaves of absence.
  • Partners with inflight base managers and supervisors to establish and achieve performance metrics in a way that delivers award winning results.
  • Partners with the Inflight Training department to provide probationary Flight Attendants with clear expectations, ongoing feedback, and performance appraisals that enable them to be their best.
  • Performs other duties as assigned.

Job-Specific Experience, Education & Skills

Required

  • A minimum of 3 years of HR (Generalist, Employee Relations etc.), airline operations, or equivalent experience.
  • Bachelor's degree, or an additional two years of supervisor experience in lieu of this degree.
  • A minimum of 1 year of experience delivering feedback or having challenging conversations.
  • Must have the ability to be self-disciplined and operate with minimal supervision, exercising considerable judgement and discretion in all dealings.
  • Proficient in the principles, policies, and practices of internal investigations.
  • Proficiency in the use of computer business applications with working knowledge of spreadsheets and database applications.
  • Highly organized detailed oriented and analytical professional.
  • Demonstrated leadership and problem-solving skills, proactive thinking with experience at building effective working relationships throughout the organization.
  • Ability and willingness to travel up to 35% of the time.
  • Ability and willingness to accept on-call rotation.
  • Experience managing multiple cases or projects to timely resolution.
  • Demonstrated ability to work collaboratively and effectively in a team environment.
  • Ability to form strong partnerships and business relationships with flight attendants and peers.
  • Self-reliant, self-motivated, and engaging.
  • Ability to become flight attendant qualified.
  • Effective communication (e.g., verbal, written, and listening) and interpersonal skills.
  • High school diploma or equivalent.
  • Minimum age of 21.
  • Must be authorized to work in the U.S.

Preferred

  • 3 years of Inflight experience.
  • Experience preparing verbal and written investigative reports.
  • Knowledge of aviation industry.
  • Union Experience.

Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range

$- $104,500 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don't typically hire at the top of the range.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

  • Free stand-by travel privileges on Alaska Airlines & Horizon Air
  • Comprehensive well-being programs including medical, dental and vision benefits
  • Generous 401k match program
  • Quarterly and annual bonus plans
  • Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Management
Apply by 7:00 PM Pacific Time on 6/27/2024
Location Seattle
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
I: Y - MG
Z: Y - FL
L: #LI-B
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Job Locations USA-WA-Seattle
Requisition ID
Category Corporate & Operations
Workplace Type Onsite