Global Customer Operations Policy Analyst, Cash App

3 weeks ago

St Louis, Missouri, United States Block Full time

Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at
Job Description
You Will:

  • Drive the CCO policy governance program by creating policy governance documentation that adheres to the standards set within the CCO policy governance framework.
  • Work within the CCO policy governance framework, including creating policies and associated documents, synchronizing policies with regulations and associated requirements/controls, logging all documentation, approvals, and interactions in a central policy repository, and tracking approval requirements.
  • Collaborate with CCO subject matter experts to manage the policy inventory, including providing assistance on the development, socialization, and update of policies, programs, and procedures.
  • Assist the CCO Policy Manager with ongoing and purpose-built reporting by tracking policy life-cycles, including approvals, revisions, and implementations.
  • Manage work-streams and identify potential efficiency gains or meaningful iterative changes, follow-up with policy owners to determine issue resolutions and escalate to the CCO Policy Manager when needed, and build relationships with compliance and other partners.
  • Execute on all program goals, work within systems used to support policy initiatives, and assist in the identification of cross-enterprise issues.
  • Adhere to established communication plans and resources regarding the CCO policy program, and occasionally deliver policy management presentations.
  • Work within the CCO-wide system of record for policies.
  • Extract meaningful insights from policy management projects, and present findings to the CCO Policy Manager and larger OE team in a digestible format.
  • Be an innovative expert with partners helping teams achieve their goals.
  • Build relationships and credibility with business leads, peers in OE, external partners, and regulators through collaborative and independent projects


Qualifications
You Have/Qualification:

  • 3-5 years of experience in policy governance roles
  • Experience holistically managing 1-2 business units from a policy governance perspective
  • Demonstrated ability to work with stakeholders to identify and remediate gaps (regulatory, operational) in governed documentation
  • Experience managing competing projects, with ability to effectively prioritize and shift with little to no notice
  • Ability to translate "big picture vision" into clear and actionable deliverables
  • Data reporting and KPI development experience
  • Demonstrated ability to transform conceptual documentation requirements or existing documentation into standardized, comprehensive policies, procedures, and programs
  • Policy governance experience in Fintech, Banking, payments or related field
  • Demonstrated ability to influence cross-functional partners to come to consensus on mutually beneficial decisions
  • Drive to learn and leverage new sets of skills or knowledge outside of core job functions
  • Ability to work through ambiguity that includes drive for independent decision making, while also possessing the awareness to request assistance from peers or leaders, when appropriate


Even Better:

  • 5-7 years of experience in policy governance roles
  • Experience working in other capacities within the risk management lifecycle, including issue management, risk assessment, audit response, control testing, product policy review, or compliance
  • Certified Corporate Governance Professional (CCGP) certification


Qualifications
You Have/Qualification:

  • 3-5 years of experience in policy governance roles
  • Experience holistically managing 1-2 business units from a policy governance perspective
  • Demonstrated ability to work with stakeholders to identify and remediate gaps (regulatory, operational) in governed documentation
  • Experience managing competing projects, with ability to effectively prioritize and shift with little to no notice
  • Ability to translate "big picture vision" into clear and actionable deliverables
  • Data reporting and KPI development experience
  • Demonstrated ability to transform conceptual documentation requirements or existing documentation into standardized, comprehensive policies, procedures, and programs
  • Policy governance experience in Fintech, Banking, payments or related field
  • Demonstrated ability to influence cross-functional partners to come to consensus on mutually beneficial decisions
  • Drive to learn and leverage new sets of skills or knowledge outside of core job functions
  • Ability to work through ambiguity that includes drive for independent decision making, while also possessing the awareness to request assistance from peers or leaders, when appropriate


Even Better:

  • 5-7 years of experience in policy governance roles
  • Experience working in other capacities within the risk management lifecycle, including issue management, risk assessment, audit response, control testing, product policy review, or compliance
  • Certified Corporate Governance Professional (CCGP) certification

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