Operational Risk Manager, Cash App
3 weeks ago
Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at
Job Description
The Cash Customer Operations (CCO) Operational Risk Manager will support the CCO Operational Risk lead in the implementation of the Operational Risk Management (ORM) Program across CCO. This role will be responsible for assisting in the development and driving the implementation of the following programs:
Reporting to the CCO Operational Risk Management Lead, the CCO Ops Risk Manager will do the following:
- Oversee the application of ORM and Risk & Control Taxonomy including supporting technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
- Work in partnership with L&D to build repeatable training across CCO on framework education and implementation
- Develop a roadmap and complete implementation for the framework across CCO
- Keep abreast of industry standards and best practices and make changes to methodologies and processes as necessary
- Maintain risk and control inventory across CCO
- Implement a methodology to conduct control testing across CCO, including independently assessing risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
- Build a risk assessment methodology and integrate risk assessment further into operational decision making, partnering with other Cash departments as appropriate, such as Compliance and Audit.
- Ensure strong connection and alignment with risk assessments team and consider results for the development of controls and proper risk mitigation actions.
- Provide training, guidance and support on developing educational material over control documentation, maintenance, and control quality test validation to control owners.
- Maintain strong communication with other groups, including other Compliance leaders.
- Communicate to all stakeholders (including Senior Management) on a timely basis in a clear manner through structure and ad-hoc reporting and governance channels
- Maintaining a culture of control, customer centricity and accountability by leading efforts to identify, anticipate and mitigate regulatory, repetitional, and operational risks.
- Act as an agent for positive change with agility, adaptability, and flexibility. Embrace change and welcome different viewpoints to solve problems.
- Support projects across the three lines of defense and with various lines of business (e.g. operations, data, technology, regulatory compliance, internal audit).
- Acts as SME to senior stakeholders and /or other team members.
- Provide support to the Operational Excellence Program on other initiatives, as needed.
Qualifications
- 8+ years of experience in a compliance/risk/audit-related practice, including design controls and control systems.
- 5+ years of experience designing and implementing systems of controls.
- General understanding of relevant financial services regulation and supervisory expectations for large complex financial institutions
- Experience in risk management, compliance, legal or other control-related functions in regulated industries, such as financial services, energy, technology, regulatory organization, public accounting, audit or consulting firm, or a combination thereof.
- Experience in the area of control automation with experience standing up continuous monitoring within an organization.
- Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls
- Strong judgmental and critical thinking skills
- Detail oriented, with proven ability to challenge and identify opportunities within existing processes and business practices
- Experience providing practical advice under pressure and prioritizing work.
- Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts
- Experience contributing at both the strategic and tactical level, focused in collaboration and leading by influence.
- Demonstrated ability to think strategically, analytically, and creatively problem solve
- Continuous improvement mind-set - assess impact of actions and adjust as needed; simplify and standardize at every opportunity
Qualifications
- 8+ years of experience in a compliance/risk/audit-related practice, including design controls and control systems.
- 5+ years of experience designing and implementing systems of controls.
- General understanding of relevant financial services regulation and supervisory expectations for large complex financial institutions
- Experience in risk management, compliance, legal or other control-related functions in regulated industries, such as financial services, energy, technology, regulatory organization, public accounting, audit or consulting firm, or a combination thereof.
- Experience in the area of control automation with experience standing up continuous monitoring within an organization.
- Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls
- Strong judgmental and critical thinking skills
- Detail oriented, with proven ability to challenge and identify opportunities within existing processes and business practices
- Experience providing practical advice under pressure and prioritizing work.
- Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts
- Experience contributing at both the strategic and tactical level, focused in collaboration and leading by influence.
- Demonstrated ability to think strategically, analytically, and creatively problem solve
- Continuous improvement mind-set - assess impact of actions and adjust as needed; simplify and standardize at every opportunity
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