Student - Student Involvement Staff Assistant (Online Honor Societies)
4 weeks ago
Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university.
The opportunity
Student Involvement Staff Assistants provide high-quality customer service to the Southern New Hampshire University community.
Primary duties include monitoring shared department inboxes, responding to student inquiries, and forwarding all correspondence into the university's customer relationship management tool (Unify).
In addition, the Staff Assistants may answer calls, assist students and staff, file, and schedule meetings.
Staff Assistants – whether on campus or remote must, on occasion, be willing to work flexible hours, late nights, and weekends.
This OSI Staff Assistant will specifically work with the Assistant Director of Online Honor Societies and complete tasks that are aligned with within the online honor society space.
Key Job Responsibilities:
- Monitoring/managing shared department inboxes
- Forwarding all correspondence into the university's customer relationship management tool (Unify) and closing out the case in Unify.
- Greet visitors to the office (campus) or SNHUconnect (online), assisting with requests and questions.
- Assist with clerical duties which includes answering online honor society questions both via email and phone, data input, filing, sorting honor society regalia, attending to the SNHUconnect honor society pages, etc.
- Assist with large departmental projects and programs throughout the year, including Honor Society Recruitment Cycles, Honor Society Recognition Ceremony, Opening Weekend, Involvement/Engagement Fairs, Fall Leadership Conference, Homecoming Weekend, LEADS Conference, Penmen Pursuits Awards, Leadership Awards, and Orientation
- Must be able to lift/carry approx. 25lbs. Campus driver approval will also be needed.
- Perform other duties as assigned
- Collaborates/works alongside the Assistant Director of Online Honor Societies, performing other duties as assigned.
Expectations:
- Provide excellent customer service
- Must be selfmotivated and able to work independently in difficult situations with little supervision
- Maintain a positive attitude during all shifts and be a role model for peers
- Arrive at all shifts ontime and stay until the end of the shift
- Wear appropriately designated and provided attire (campus)
- Create and support an inclusive community
- Attend monthly staff meeting with supervisor and employee appreciation events
Minimum Qualifications:
- Must be an enrolled student
- This position is available for Work Study students only
Learning Goals:
Students working in the Office of Student Involvement will deepen their understanding around the 5 values through learning that will take place on the job, staff training, department semesterly trainings and celebrations
These values are:
- Community: Fostering a sense of belonging through intentional engagement opportunities
- Continual Improvement: Assessing and evaluating to strive for personal and programmatic growth
- Inclusivity: Providing opportunities for the diverse needs and interests of our community
- Integrity: Operating in a manner marked by honesty and authenticity
- Teamwork: Cultivating an atmosphere of supportive interdependence
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