Service Technician Job Details

3 days ago

Brockton, Massachusetts, United States Wagner Full time

JOIN THE WAGNER FAMILY
Thank you for your interest in Wagner.

We always have our eyes open for talented people who want to learn, grow and expand their capabilities with Wagner.

From start to finish, you'll enjoy a fun and colorful career at Wagner. Wagner is small enough that you matter and large enough for you to make a difference. Wagner believes that people represent a company's most important asset. At Wagner, we strive to create an organization where everyone participates and efforts are focused toward continuous improvement. These improvements are driven by dedication, teamwork, and the innovation of the Wagner family.
Our company participates in the US government's E-Verify process. In addition, all offers of employment are contingent on a drug test and background check.

YOUR BENEFITS

Our benefit package includes starting at 4 weeks PTO per year, 401(k) and a company match, medical, dental, life, disability, long term care insurance, as well as tuition reimbursement.


Title:
Field Service Technician

Reports to:
Innovation Center/Service Sales Manager
Introduction
WAGNER is a well-established company with 75 years of operating experience.

With over 2000 employees worldwide, the WAGNER Group is a world leading manufacturer and supplier of high technology surface finishing products and systems.

Users of our efficient, reliable, and cost-effective solutions include final consumers, contractors, and industrial manufacturing companies. The company operates as two divisions, Decorative Finishing (DF) and Industrial Solutions (IS).
Position Objective

The IS division is looking for an experienced Field Service Technician to support our Engineered Systems (ENSY) team that is headquartered in Plymouth, MN.

The goal is to deliver the desired customer service experience and drive service success that improves customer satisfaction and maximizes customer retention.

The correct applicant can see themselves aligning with Wagner's core values of being Open, Customer Centric, Progressive, Accountable and Cooperative.

Responsibilities
Safety is number one in everything you do.
Mechanical, electrical and pneumatic job responsibilities with reach and lifting equipment. Operate vehicles in a safe manner (rental, company and other vehicles, forklift, scissor lift, etc...)

Service:

Perform diagnostic troubleshooting on existing equipment either remotely via phone and other systems or on-site (individual items or assemblies in system for application).

Diagnose errors, faults or technical problems and determine proper solutions.
Installation of Wagner powder coating systems in North America.
Responsible Wagner representative onsite, communication of needs and schedule to team according to installation documentation.
Pre-assemble system components in MN prior to shipment to customer.
General warehouse tasks during off service weeks
Demonstration Lab Support
Assisting with and performing lab trials, industry trainings, general housekeeping
Produce timely and detailed service reports.
Build positive relationships with customers.
Comprehend customer requirements and make appropriate recommendations.
Support the sales team as a subject matter expert.
Cooperate with technical team and share information across the organization.
Follow all company's procedures and protocols.
Other duties as assigned.
Relationship To Others
Works closely and collaborates with the Engineered Systems (ENSY) team including sales managers and the technical team. Communicates with customers to understand requirements and provide appropriate solutions for repairs and installations.
Dimensions of Position
Understand and create solutions to meet customers' needs.

Has authority to do what is required to make sure that all systems are operating properly to meet customer expectations.

Qualifications
Education and Experience

High school diploma and 2-year technical degree; and 3+ years of progressive experience preferably in the industrial application and finishing industry; or an equivalent combination of education, certifications, training, and experience as determined by the hiring manager and Human Resources.

Must have a valid driver license and a valid passport to be able to work and travel in North America.

Preferred Qualifications
Proven field service experience.
Professional appearance considering the tasks to be carried out.
Ability to troubleshoot, test, repair, and service electro pneumatic equipment.
Ability to read and understand general electrical, mechanical, and pneumatic schematics (European and US formats).
Ability to work flexible shifts and to adapt to changing work schedules with overtime, weekends, and holidays likely.
Familiarity with standard hand tools and proper applications of each.
Understanding of basic industrial process automation / PLC systems (in/out logic not programming).
Knowledge, Skills, and Abilities
Intermediate skills in Microsoft Office 365 (Outlook, Word, Excel, and PowerPoint)
Familiar with SharePoint platform and AutoCAD a plus.
Use of Multi meter and common hand tools.
Organizational skills - calendar use, personal, lab and departmental, timekeeping
Communication - good in person, phone and digital presence.
Experience and comfortable presenting to small groups.
Working Conditions
Work is performed in a field setting.

A job in this category may require walking or standing to a significant degree or may involve sitting with long periods of computer work and phone usage.

Frequent lifting of articles or heavier materials with help from others and/or lifting and carrying light objects frequently will be required.

Travel is required within North America up to 80%; day trips up to 3 weeks on the road.
Wagner is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity.

These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, military status, sexual orientation, gender identity, and any other characteristic protected by state or local law.

Our Company is committed to following any additional state requirements regarding this topic. No individual will be denied nor receive special employment opportunities based on membership status in any protected category.

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