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Customer Service Rep

2 months ago

Moorestown, United States Oldcastle BuildingEnvelope, Inc. Full time

Our Moorestown location is currently seeking a Customer Service Representative. The overall responsibility of the position is answering sales related email and phone calls; analyze and answer general questions regarding sales quotes and order status; and entering / processing orders in a timely manner. Position is Mon- Fri, 8am- 5pm.

Essential Duties and Responsibilities:

  • Team player who works well with all levels in and outside of the organization.
  • Proficiency in MS Office applications, Word, Excel, E-mail.
  • Knowledge of basic math operations, fractions, and decimals.
  • Must be willing to work overtime.
  • Skilled and accurate (45wpm) in data entry and with 10-key operation experience.
    Strong ability to follow-up, attention to detail and organization.
  • Ability to read and comprehend instructions, correspondence, and memos.
  • Answer purchase inquiries regarding pricing, delivery, lead time etc.
  • Respond to customer inquiries in a timely manner.
  • Address customer questions and concerns and refer to appropriate internal resources for resolution to achieve customer satisfaction.
  • Working cooperatively with the CSR Manager to resolve disputes and following up with customer to ensure satisfactory outcome.
  • Support daily tasks that maintain optimal integrity of the department. Tasks may include, but are not limited to: Order entry, verification of the order information, order validation, scan sketches, communicate with production team about lead times and planning capacity, monitor order progress per customer request, coordinate delivery time and site with dispatch.
  • Perform a daily review of work produced to ensure a high level of accuracy. May be asked to proof team member's work.
  • May be required to assist in opening new accounts or assist in other office areas while maintaining a friendly, customer-focused, and professional environment.
  • Demonstrate attention to detail, accuracy, and thoroughness to minimize losses.
  • Able to work independently and efficiently to meet deadlines.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

Education and/or Experience:

  • Minimum of one-year experience as a Customer Service Representative. Office eviroment preferred.
  • Associate Degree (A. A.) preferred.
  • Previous experience in the Architectural Glass Industry highly preferred.

Language Skills:

  • Ability to read, analyze, and interpret general technical procedures.
  • Ability to effectively present information and respond to questions (oral and written) from managers, clients, customers, and the public.

Mathematical Skills:

  • Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c) Administrative