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Senior Collections Specialist

4 months ago

Pasadena, California, United States Aston Carter Full time

Description:

Reconciliation of assigned customer accounts with open balances, collection of Invoices, submitting adjustments to correct billing errors. Communicate with the customer to request information and collect outstanding balances.
Report on reconciliation and collection status for assigned accounts and take an active role in developing relationships with customers to facilitate the collections process.
Prepare lien releases for customers in order for ACCO, etc. to get paid on invoices. This would also include subcontractor and supplier releases to get our payment.
Assisting with the resolution of any issues with the field, dispatch, billing and/or Management regarding processes that are creating collection problems.
Process credits and adjustments for bad invoicing, scopes of work under warranty and other various billing issues.
Answer customer questions or work with analyst assigned to the account to resolve any issues.
Additional duties as assigned.

High School Diploma or Equivalent required
Must have detailed knowledge of invoicing, writing up all types of billing adjustments.
Ability to research customer claims, disputes and problem situations and utilize investigative skills to analyze Invoice disputes and internal documentation to resolve claims as appropriate.
Ability to resolve problems and be proactive.
Excellent oral and written communication skills for both internal and external communication.
Must be analytical, detailed oriented, a self-starter, highly organized, highly accurate, flexible and a team player.
Experience in MS Excel, Word, and proficient in typing and 10-key by touch.
Must be able to manipulate data in a heavy volume spreadsheet environment.
Ability to work in fast-paced environment and able to meet deadlines with an attention to detail.
Must be able to negotiate successfully with customers, establishing a positive rapport, with a relationship that facilitates the collection process.
Must have the ability to diffuse difficult situations and conduct self in a professional and non-threatening manner.
Experience with Account Receivable and Customer Service software packages preferred.
Must have experience communicating effectively and tactfully with persons on all levels including their staff, in person, on the telephone, and in writing, regarding reconciliation and collection issues, systems, processes and procedures.
Must have the ability to pay close attention to detail and provide good written and oral instructions. This experience must include organizing, prioritizing, and scheduling work effectively.
BA/BS degree in accounting/business/finance/computer science/systems or related field highly recommended.

Skills:

Collection, Reconciliation, Invoicing, jd edwards, construction, Customer service, lien, lien release, subcontractor, billing, excel, collections, accounts receivable

Top Skills Details:

Collection,Reconciliation,Invoicing

Additional Skills & Qualifications:

Top Skills: 3-5 years of AR/Collection experience; Construction experience; credit reports
Disqualifiers: no construction experience
best vs average: 3-5 years of AR/Collections experience working in the Construction Industry
Test JD: will take experience over a degree
How is performance measured: Ability to collect payments on past due accounts

Experience Level:

Intermediate Level

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

  • Hiring diverse talent
  • Maintaining an inclusive environment through persistent self-reflection
  • Building a culture of care, engagement, and recognition with clear outcomes
  • Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.