Program Support Assistant

4 weeks ago


Fargo, North Dakota, United States Department Of Veterans Affairs Full time
Summary

The incumbent will have significant responsibility with tracking and trending performance measures, strategic initiatives, patient satisfaction, and quality metrics associated with the delivery of care to inpatients/outpatients within the assigned subspecialties of Nursing Service.

**THIS IS NOT A REMOTE POSITION**



Duties

Duties for this position include but are not limited to:

  • Manages delinquent encounters and assisting staff in rectifying delinquent documentation
  • Monthly Decision Support Systems (DSS) Labor Mapping and Human Resources (HR) staffing lists
  • Assists with gathering pertinent information and data to support proficiency assessments
  • Monitor new employee orientation program, including following up on completion of orientation
  • Develops knowledge in Lean Concepts and assists Nurse Managers and Associate Chief Nurse with development of project workflow charts and graphs, and internal mechanisms for trending and reporting data, workflow efficiency, and program development
  • Aids in processing of personnel management activities for respective Nurse Managers and Associate Chief Nurse
  • Manages workflow, documentation, database, and personnel actions based on the Nurse Professional Standards Board
  • Has knowledge of the records management process and supports the records management program. Maintains files and records in accordance with federal records management regulations within the ADPC Service
  • Maintains tracking and entry of changes in personnel competency folders and ensures that folders remain current
Work Schedule: Monday - Friday 8:00 am - 4:30pm

Position Description Title/PD#: Program Support Assistant (OA)/PD40327A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Bargaining Unit Status: Yes, under AFGE

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being


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