Sales Support Associate III

2 months ago

Lutz, Florida, United States Tapestry Full time

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Sales Support Associate Job Description
The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Sample of tasks required of role:
CASH WRAP:

• Greeting the customer with a smile and with eye contact and offering your name

• Interact genuinely and naturally with the customer

• Read cues and determine customers' needs

• Conduct email/name capture, where permitted by law

• Maintain accuracy when operating POS

• Maintain cash wrap organization and cleanliness

• Suggest multiple add‐ons and sell gift cards

• Maintain cash and POS media accurately and in compliance with Coach policy

• Create lasting impression by genuinely thanking customer and provide reason to return

• Represent Coach brand appropriately
STOCKROOM / WAREHOUSE:

• Receive shipment and transfers

• Notify Store Management when new product arrives

• Scan cartons/transfers, verifying store information is correct

• Communicate all discrepancies to Store Management

• Process shipment/transfers according to Coach standards and timeframes

• Organize and clean stock room daily; to include offsite / remote warehouse as applicable

• Shift/organize product in the stockroom; react to sell through and make room for new product

• Manage stock levels/product ownership in back-of-house and sales floor

• Prepare and conduct regular cycle counts, as directed

• Participate in store physical inventory counts, as scheduled

• Maintain Company Loss Prevention standards
SALES FLOOR:

• Regularly analyze sales floor to assess replenishment needs

• Replenish sales floor/assigned zone

• React to sell through and execute visual merchandising needs.

• Support sales floor activities, as directed

• Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers

• Respond to customer requests confidently; partner with sales team or Store Management, when needed

• Upkeep housekeeping standards
Our Competencies for All Employees

  • Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at or
Visit Coach at
Work Setup
BASE PAY RANGE $15.00 TO $16.25
Click Here - U.S Coach Store Compensation & Benefits

  • Sales Associate III

    5 days ago

    Lutz, Florida, United States Tapestry Full time

    Job DescriptionJob Summary:The Sales Associate III - Luxury Retail role is an integral part of the store's overall success and efficiency. As a Sales Associate, you will be responsible for upholding the company's Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and...

  • Sales Associate III

    2 days ago

    Lutz, Florida, United States Tapestry Full time

    Job DescriptionJob Summary:The Sales Associate III - Luxury Retail is an integral part of the store's overall success and efficiency. This role demands direct attention to our brand commitment when servicing our customers and driving results. The ideal candidate will be responsible for upholding Coach's Service and Selling Models, creating a positive first...

  • Sales Support Associate

    2 months ago

    Lutz, Florida, United States Tapestry Full time

    Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible.A...

  • Retail Sales Associate

    4 days ago

    Lutz, Florida, United States Kohl's Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Kohl's. As a Retail Sales Associate, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized sales floor.Key ResponsibilitiesEngage customers by greeting them and...

  • Retail Sales Associate

    6 days ago

    Lutz, Florida, United States Tapestry Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Tapestry. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of product knowledge.Key ResponsibilitiesCustomer Service: Provide a warm and welcoming experience for our...

  • Seasonal Sales Associate

    6 days ago

    Lutz, Florida, United States Tapestry Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Tapestry. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of product knowledge.Key ResponsibilitiesCustomer Service: Provide a warm and welcoming experience for our...

  • Retail Sales Associate

    4 days ago

    Lutz, Florida, United States Express Full time

    About the RoleExpress, a leading Direct-to-Consumer platform, is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Sales Associate, you will play a critical role in providing an exceptional shopping experience for our customers, while assisting with various tasks such as stocking, cleaning, and folding...

  • Sales and Marketing Associate

    2 weeks ago

    Lutz, Florida, United States Columbia Acquisitions Full time

    Job OverviewColumbia Acquisitions specializes in delivering effective solutions for campaign management through personalized engagement and intuitive interactions. Our teams are committed to ensuring that every customer receives individual attention, enhancing their overall experience and satisfaction.Position Summary: The Sales and Marketing Associate will...

  • Sales and Marketing Associate

    2 weeks ago

    Lutz, Florida, United States Columbia Acquisitions Full time

    Position OverviewColumbia Acquisitions is committed to providing exceptional solutions for campaign management through personalized engagement and meaningful interactions. Our teams focus on ensuring that every customer receives dedicated attention, enhancing their overall experience and satisfaction.Role Summary: The Sales and Marketing Associate will be...

  • Sales and Marketing Associate

    2 weeks ago

    Lutz, Florida, United States Columbia Acquisitions Full time

    Position OverviewColumbia Acquisitions is committed to providing exceptional solutions for campaign management through personalized engagement and meaningful interactions. Our teams focus on ensuring that every customer receives dedicated attention, enhancing their overall experience and satisfaction.Role Summary: The Sales and Marketing Associate will...

  • Sales and Customer Support Specialist

    2 weeks ago

    Lutz, Florida, United States SanMejio, LLC Full time

    Job OverviewObjectiveThe Sales and Customer Support Specialist at SanMejio, LLC plays a vital role in delivering exceptional service and assistance to customers seeking products for their projects. Our specialists contribute to a dynamic and secure environment by maintaining an organized showroom, managing store communications, and supporting the sales...

  • Retail Sales Associate

    4 days ago

    Lutz, Florida, United States Winn-Dixie Full time

    Job Summary:As a Cashier Associate at Winn-Dixie, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Provide continuous attention to customer needs and greet, assist, and thank customers in a prompt, courteous, and friendly manner.Properly record sales through...

  • Seasonal Sales Associate

    4 hours ago

    Lutz, Florida, United States Zwilling J.A. Henckels Full time

    Job Overview:As a Seasonal Cashier at Zwilling J.A. Henckels, you will be the final touchpoint in the customer journey, ensuring a seamless and personalized checkout experience. You will maintain a positive and inviting atmosphere at the register, manage transactions with precision, and uphold our high standards of customer service.Key...

  • Sales Representative

    2 days ago

    Lutz, Florida, United States Ace Hardware Full time

    About the Role:We are seeking highly motivated and customer-focused individuals to join our team as Sales Associates. As a Sales Associate, you will play a key role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Welcome and assist customers in a friendly and helpful manner.Provide...

  • Sales and Service Representative

    6 days ago

    Lutz, Florida, United States Tapestry Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Tapestry. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of product knowledge.Key ResponsibilitiesCustomer Service: Provide a warm and welcoming experience for our...

  • Sales and Front Desk Associate

    3 days ago

    Lutz, Florida, United States Scenthound Lutz, FL Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused Sales and Front Desk Associate to join our team at Scenthound Lutz, FL. As a key member of our staff, you will be responsible for selling memberships and providing exceptional service to our customers.Key ResponsibilitiesSales and Customer Service: Drive membership sales through health and...

  • Mechanical Engineer III

    6 days ago

    Lutz, Florida, United States Mettler-Toledo Full time

    About the RoleMettler-Toledo is seeking a highly skilled Mechanical Engineer III - Senior to join our team. As a key member of our product development team, you will be responsible for designing and developing complex mechanical components and systems.Key ResponsibilitiesDesign and Development: Design and develop mechanical components and systems for new and...

  • Auto Sales Representative

    6 days ago

    Lutz, Florida, United States Morgan Auto Group Full time

    About the RoleWe are seeking a highly motivated and results-driven Auto Sales Representative to join our team at Morgan Auto Group. As a Sales Consultant, you will be responsible for selling vehicles and providing exceptional customer service to our clients.Key ResponsibilitiesSell vehicles to customers and meet or exceed sales targetsProvide excellent...

  • Retail Store Associate

    2 days ago

    Lutz, Florida, United States adidas Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Store Associate to join our team at adidas in Lutz, FL. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive and engaging store environment.Key...

  • Junior Process Optimization Engineer

    2 weeks ago

    Lutz, Florida, United States Mettler-Toledo Full time

    Position Overview:The Junior Process Optimization Engineer plays a vital role in assessing and enhancing manufacturing techniques by applying lean principles and methodologies to product development, materials, components, fabrication techniques, tooling, production machinery capabilities, assembly processes, and quality assurance standards.Key...