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Sales and Front Desk Associate
2 months ago
We are seeking a highly motivated and customer-focused Sales and Front Desk Associate to join our team at Scenthound Lutz, FL. As a key member of our staff, you will be responsible for selling memberships and providing exceptional service to our customers.
Key Responsibilities- Sales and Customer Service: Drive membership sales through health and wellness education, develop membership leads, and follow up with potential members.
- Front Desk Operations: Answer phone calls, schedule customer appointments, manage customer profiles and records, and manage cash drawer.
- Customer Experience: Manage customer expectations, resolve customer concerns, and retain memberships.
- Store Maintenance: Adhere to Scenthound sanitary and cleaning practices, keep the reception area clean and presentable.
- Sales Experience: Confidence in selling services and products, ability to connect with customers and provide outstanding customer service.
- Customer Service Experience: Ability to learn our products and services, speak to our values and culture as the basis for our services, and effectively communicate with team members and customers.
- Technical Skills: Computer/technology proficiency, attention to detail, time-management, and scheduling appointments efficiently.
- Personal Qualities: Passion for dogs and dog health & wellness, reliable transportation, and willingness to work in a smoke-free environment.
- Competitive Compensation: Competitive hourly base pay, plus tips, sales bonuses, and merit-based pay increases.
- Opportunities for Advancement: Direct career growth path to Management positions and additional options.
- Complimentary Services: Complimentary services for your pup.
