Customer Service Call Center Agent

3 weeks ago

Boca Raton, Florida, United States Florida Atlantic University Full time

Apply now to join FAU on its race to excellence.

For more information on everything FAU has to offer, please visit .

Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Position Summary:

Florida Atlantic University is seeking a Customer Service Call Center Agent – Boca Raton, FL

Summary of Responsibilities:

  • 35% Serves as one of the communication specialists in the call center within the Office of Admissions. Handles a high volume of incoming telephone calls within a reasonable timeframe from current applicants, prospective students, families, and other related parties. Responds to inquiries regarding admission criteria, application status, admissions documents, and questions regarding admission to FAU. Interprets applicable university policies and procedures for the callers by performing general research.
  • 25% Transfers the call to another area or department on campus if appropriate. A part of this function refers the student/parent to the FAU web pages.
  • 15% Determines appropriate office personnel to refer calls of a more complex nature and prepares referral sheet with all necessary information.
  • 10% Responsible for data entry and operating within a CRM platform. Each call is logged into the CRM with appropriate follow up codes and detail. Follow up emails may also be required.
  • 10% Serves as support to Admission Officers: this involves answering an abundance of email inquiries or serving as a live Chat Bot agent from prospective students and families, assisting with outgoing calls, outgoing mail support, and event preparation and participation.
  • 5% Special projects as assigned by supervisor. 5-10 Saturdays or evenings are required to support Admissions recruitment events. Events are scheduled well in-advance for planning purposes.

FAU Benefits and Perks

If Benefits & Perks are important to you, then FAU is the place to be Working at FAU has its perks In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

  • Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
  • State retirement options including tax-deferred annuities and Roth 403(b) plans.
  • State employees Public Service Loan Forgiveness (PSLF) program –
  • Flexible work arrangement plans –
  • Sick Leave Pool Program
  • Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President's discretion).
  • Paid Community Engagement Volunteer Service Day –
  • Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty – Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

For details on FAU's amazing offers visit us at

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Minimum Qualifications:

A high school diploma and four years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Salary:

$18.00 – $19.92 per hour
Non-Exempt Support Personnel (SP)

College or Department:

Undergraduate Admissions

Location:

Boca Raton

Work Days and Hours:

Monday – Friday 8:00 a.m. – 5:00 p.m. Occasional nights and weekends are required.

Application Deadline:

Special Instructions to Applicant:

VETERANS' PREFERENCE:
Applicants may claim Veterans' Preference on their application. The applicant claiming preference is responsible for providing required documentation at the time of making an application in Workday for a vacant position, or prior to the closing date of the vacancy announcement. If an applicant qualifies for Veterans' Preference and the SP position, they are shown preference by the guarantee of an interview. Veterans' Preference does not guarantee a job. For additional information, please visit For assistance, please contact Recruitment Services at
APPLICATION DOCUMENTS REQUIRED:
Resume
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact Human Resources at For inquiries concerning employees, job applicants or other available accommodations, please email or call the Office of Civil Rights and Title IX at


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