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Air Logistics Customer Care Specialist FA-CC

4 months ago

Boston, Massachusetts, United States Kuehne Nagel Full time
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Boston site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team. Your Role The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care Specialist is part of a team within our CCL's – Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC's) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. Your Responsibilities
  • Drive all
    elements of the customer into our core operating systems and tools by
    requesting Business Profile creation/updates, customer quotations into
    AirLOG/QTAir and requisite Customer Wiki page.
  • Monitor, prioritize and balance customer specific needs on a
    daily basis by answering queries and requests through multichannel
    communication streams.
  • Collaborate with Kuehne+Nagel sales to develop customer specific work
    instructions and implement continuous improvement measures that ensures
    the overall health of our relationship with our customers.
  • Complete Forwarding Sub Ledger
    closure of customer shipments using ACON and within the requirements as
    stipulated by our corporate financial goals (accuracy, timeliness).
  • Receive and submit final customer
    rate requests (Freightnet or the Pricing Team).
  • Report to Air Logistic Customer Care Manager
  • Schedule: Monday-Friday with Flexible shifts between 7am and 6pm
Your Skills and Experiences
  • Associate's degree or Equivalent experience
  • 2+ years of 3PL- Air logistics experience
  • 2+ years of customer service experience
Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-KR1