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Assistant Manager

2 months ago

St Louis, Missouri, United States Mills Properties, Inc Full time

Mills Properties is an award-winning property management company with 30 communities located throughout St. Louis, and Columbia, MO. Our success is rooted in the hard work and unfaltering dedication of our team members. Driven by our mission of providing the setting for your best life, we desire to see our associates excel and leave work everyday with a sense of pride and accomplishment. We invest heavily in our people by offering:

Competitive wages
Monthly & quarterly performance-based bonus program
Three medical insurance options (premiums starting at just $10 per paycheck)
Dental, vision, and life insurance
Company-paid short-term and long-term disability
Industry-leading paid time off program (accrue 18 days in your first year)
8 paid holidays
401k program with company match
Health savings account with company match
20% off rent at any of our communities


We are looking for a detail and task-oriented assistant manager who is responsible for supporting the property manager with the successful operation of the property. With your attention to detail, you will manage the property ledgers keeping accurate and up-to-date records. Through your exemplary service experience, you help establish first impressions with potential residents and build lasting relationships with current residents to anticipate their needs and exceed their expectations thereby creating exceptional experiences.

How You Will Be Successful:

Support property manager with overseeing all aspects of property's operations; serve as property leader in the absence of the property manager

Ensure all security deposits and monthly rents are collected in a timely manner.

Maintain resident ledgers including posting security deposits, rent payments and issuing charges, concessions and final account statements

Initiate all necessary lease violations, late rent notices and evictions as needed and actively pursue collection of all outstanding rent balances

Assist in the leasing process. This includes greeting guests, identifying their housing needs, touring the property, showing apartments, explaining lease criteria, determining eligibility based on established criteria, following-up with prospects, closing the sale, completing lease documents and inspecting units to ensure a great "move-in experience"

Assist property manager with daily and weekly reports, resident communications, move-out inventory, etc.

Assist with planning, preparation, and execution of resident functions

Support the maintenance team by inspecting grounds for curb appeal, property safety & appearance, and help maintain property cleanliness by picking up litter, and communicating service needs

Maintain positive communications with residents and provide excellent service through courteous and timely response to resident needs and concerns

Maintain accurate and in-depth knowledge of the property, other Mills properties, and the local market & competitors

Perform the duties of leasing manager and leasing consultant when needed (see applicable job descriptions)

Abide by Mills policies and procedures and laws pertaining to Fair Housing, Americans with Disabilities Act, etc.

Embrace Mills values and apply to all areas of responsibility

What You Need:

High school diploma or GED; college degree preferred
Two years' experience in the multi-family property management
CAM, RAM, CLP or NALP certification preferred but not required
Demonstrated leadership and coaching skills with ability to mentor and develop others
Compelling communicator with strong negotiating, interpersonal, written and verbal communication skills
Strong attention to detail