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Warranty/Lemon Law Analyst

3 months ago

Plano, Texas, United States Toyota US Full time

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

What we're looking for

Toyota's Legal Department (Toyota Legal One, or TL1) is looking for a passionate and highly-motivated Warranty/Lemon Law (W/LL) Analyst.

The primary responsibility of this role is to provide litigation and project management support to the TL1 W/LL Paralegal Case Managers and Managing Counsel in all aspects of overseeing a high-volume portfolio of W/LL lawsuits, claims, and other customer issues.

Reporting to the Managing Counsel- Business Litigation and Warranty/Lemon Law, the person in this role will support TL1's objective to strategically and efficiently manage W/LL litigation and related matters.

What you'll be doing

  • Support TL1's W/LL Paralegal Case Managers and Managing Counsel in overseeing a high-volume W/LL litigation and claims portfolio, with responsibilities including:
    • Obtaining and managing customer and vehicle documents and other information needed for case evaluation and discovery
    • Creating and updating reports on new matters, trial docket, and significant events
    • Managing the vehicle buyback process
    • Overseeing completion of discovery, settlement documentation, and timely case closings
    • Supporting teams responsible for pre-lawsuit W/LL claims evaluation process
  • Track and monitor W/LL budget, case statistics, key performance indicators (KPIs), and other analytics
  • Facilitate communications and respond to requests from outside counsel and business clients
  • Handle special projects and other matters as request to support the Litigation Group and TL1

Qualifications/ What you bring

  • Bachelor's degree required or equivalent experience
  • Experience as a paralegal or case assistant at a law firm or corporate law department,
  • Experience with document and matter management systems
  • Proficiency in Excel and running reports
  • Strong ability to multi-task, prioritize, and manage high-volume of work, including supporting multiple individuals
  • Strong ability to work independently, take initiative, and proactively communicate with your team
  • Strong attention to detail and follow-through
  • Strong customer focus and interpersonal skills

Added bonus if you have

  • Paralegal Certificate (ABA-certified legal assistant program)
  • Experience supporting litigation teams and litigation case managers
  • Experience in the automotive industry, particularly warranty/lemon law
  • Experience with data analysis or financial analysis including proficiency with tools like Excel, SQL, and data visualization software like Tableau or Power BI

What We'll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

  • A work environment built on teamwork, flexibility and respect
  • Professional growth and development programs to help advance your career, as well as tuition reimbursement
  • Team Member Vehicle Purchase Discount
  • Toyota Team Member Lease Vehicle Program (if applicable)
  • Comprehensive health care and wellness plans for your entire family
  • Flextime and virtual work options (if applicable)
  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
  • Paid holidays and paid time off
  • Referral services related to prenatal services, adoption, childcare, schools and more
  • Flexible spending accounts
  • Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to