Coordinator-Customer Service

2 weeks ago


Memphis, Tennessee, United States Baptist Memorial Full time

Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

  • Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
  • Performs daily and monthly close out procedures for internal controls and cash balancing.
  • Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
  • Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
  • Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
  • Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
  • Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
  • Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
  • Carries out all other duties assigned by the Clinic Manager in a timely manner.
  • Completes assigned goals.

Requirements, Preferences and Experience

Education

Preferred: Collegiate or medical trade completion. Associates Degree

Minimum: Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Experience

Preferred: One year's current experience with insurance billing and/or medical collection and medical terminology.

Special Skills

Preferred: Proficient with 10-key.

Minimum: Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:

  • Competitive salaries
  • Paid vacation/time off
  • Continuing education opportunities
  • Generous retirement plan
  • Health insurance, including dental and vision
  • Sick leave
  • Service awards
  • Free parking
  • Short-term disability
  • Life insurance
  • Health care and dependent care spending accounts
  • Education assistance/continuing education
  • Employee referral program

Job Summary:

Position: Coordinator-Customer Service

Facility: Memphis Lung Foundation Memphis

Department: ML East Memphis OH ML Memphis Lung

Category: Administrative Non Clinical Support

Type: Non Clinical

Work Type: Full Time

Work Schedule: Days

Location: US:TN:Memphis

Located in the Memphis metro area REQNUMBER: 21746




  • Memphis, Tennessee, United States U - Haul Full time

    U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul's exceptional service, ensuring customers get all the help they need on their journeys.Assist customers inside and outside U-Haul Center with U-Haul...


  • Memphis, Tennessee, United States Pfizer Full time

    ROLE SUMMARYAs the initial point of contact, the Customer Service Representative serves as the face of Pfizer to our vaccine and hemophilia customers, including but not limited to health care professionals, home health facilities, specialty distributors, and government entities. The Customer Service Representative supports not only customers but also sales...


  • Memphis, Tennessee, United States Domino's Franchise Full time

    Job DescriptionWe are looking for a customer-oriented service representative. A customer service representative, or CSR, provide product/service. The best CSRs are genuinely excited to help customers. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries...


  • Memphis, Tennessee, United States Sonic Healthcare USA Full time

    Job Functions, Duties, Responsibilities and Position Qualifications:Multi-tasking is your middle name. You've got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.Join our team of...


  • Memphis, Tennessee, United States Randstad USA Full time

    If you are an experienced office and administrative coordinator with prior work history in the logistics industry, this full time contract to hire opportunity may be a good fit for you. Previous work history with logistics invoicing is required to be successful in this role. The ideal candidate will have account management, customer service and office...

  • MDS Coordinator

    2 months ago


    Memphis, Tennessee, United States AHC Bright Glade LLC Full time

    JOB SUMMARY:This position is responsible for coordinating, recording, updating and monitoring all Minimum Data Set (MDS) documentation for each Medicare patient as required by state regulations and other appropriate authorities. ESSENTIAL JOB DUTIES:To perform this job, an individual must accomplish each essential function satisfactorily, with or without a...

  • Customer Specialist

    6 days ago


    Memphis, Tennessee, United States CarMax Full time

    6137 - Germantown S. Germantown Road, Memphis, Tennessee, 38119CarMax, the way your career should be About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Sales Coordinator

    5 days ago


    Memphis, Tennessee, United States TEKsystems Full time

    TEKsystems is looking for a Sales Coordinator to work with one of the largest, well-known pest control companies in the nation. If you have 2-3 years of sales support experience and are looking to continue your career at a great company - apply todayPay: $ /hourShift: M-F 8:00am-5:00pmFully remote positionJob Description:Provides the sales team with timely...


  • Memphis, Tennessee, United States AHC Bright Glade Full time

    About American Health Communities (AHC) American Health Communities, a division of Franklin, Tennessee-based American Health Partners Inc. operates 29 senior living, skilled nursing and rehabilitation centers in Tennessee and Alabama. AHC specializes in caring for seniors by providing a full range of short-term and long-term healthcare in a home-like...


  • Memphis, Tennessee, United States Motlow State Community College Full time

    Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 7 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a...


  • Memphis, Tennessee, United States MetLife Full time

    Description and Requirements Role Value Proposition: Provides administrative support and customer service to a National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship. This is located onsite at a customer in Memphis. Key Responsibilities: Overall accountability...


  • Memphis, Tennessee, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.PLEASE...


  • Memphis, Tennessee, United States St. Jude Children's Research Hospital (St. Jude) Full time

    Reporting to the Operations Manager, Environmental Services, this position is responsible for supervising Lead Attendants/ Attendants in maintaining established work schedules, to provide a clean, safe, and aesthetically pleasing environment. To also ensure sound infection Control Practices, internal moves and set ups, for special meetings/ Conference room...


  • Memphis, Tennessee, United States St. Jude Children's Research Hospital (St. Jude) Full time

    The Research Services Unit of the ARC provides multiple technical skills for the advancement of research with a focus on efficiency, dependability, integrity and quality so the research community can further their scientific efforts and as a result, strive to improve the quality of human life. The Technologist is expected to execute in vivo projects from...


  • Memphis, Tennessee, United States Atrium Health Full time

    Overview Job Summary Coordinates the service between the patient and the department, to ensure that patient food preferences are met and that nutritional requirements are satisfied.Essential FunctionsMakes initial patient visit to determine nutritional needs and preferences. Gathers and processes menu selections and diet orders. Provides nutritional...


  • Memphis, Tennessee, United States Automationtechies Full time

    Location: Southern, CAA global leader in air quality and fluid handling solutions for the energy, industrial, and niche markets, is expanding its team with the addition of a Field Service Technician to its newly acquired business platform located in Tustin, CA, a leading global supplier of membrane-based industrial water and wastewater treatment systems.Do...


  • Memphis, Tennessee, United States American Equipment HR LLC Full time

    Description:MTA Weighing Group, a division of American Equipment Holdings, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people.We also believe...


  • Memphis, Tennessee, United States American Equipment HR LLC Full time

    Description:MTA Weighing Group, a division of American Equipment Holdings, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people.We also believe...


  • Memphis, Tennessee, United States American Equipment HR LLC Full time

    Description:MTA Weighing Group, a division of American Equipment Holdings, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people.We also believe...


  • Memphis, Tennessee, United States Johnson Controls International Full time

    Unleash your potential with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely...