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Client Partner

3 months ago

Oklahoma City, Oklahoma, United States Acxiom Full time

The Client Partner serves as the primary post-sale point of contact for clients and responsible for their satisfaction. Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product(s) being sold and technical expertise to drive and increase adoption and utilization of company products. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from their investment in Acxiom product(s). Strong strategic mindset to be able to identify and recommend specific solutions to achieve customer's desired result.

Holds direct responsibility for identifying opportunities and closing revenue from assigned clients, including upselling and cross-selling of related products, including accountability for client renewal and retention results. Ensures best practices are adopted for product use and clients are maximizing value from product/service investments. Handles escalations and coordinate across functional areas of the company, including Sales, Professional Services, Engineering, Finance, Delivery, Marketing, Training, and/or Support.

COMPETENCIES

  • Revenue Driver: Ability to contribute to the generation of revenue proactively and strategically across client portfolio. Possess the skills and knowledge needed to identify, create, and seize opportunities that lead to increased sales, income, and profitability.
  • Consultative: Ability to engage with clients in a collaborative and client-focused manner to understand their needs, provide expert advice, and offer solutions that address those needs effectively. Strongly skilled in active listening, problem-solving, and the ability to build trust-based relationships with clients, and colleagues across all levels.
  • Client Advocate: Represent and champion the interests, needs, and concerns of clients. Serve as a dedicated liaison, ensuring that clients' expectations are met, they are achieving benefit realization, their issues are addressed, and their overall experience is positive and satisfactory.
  • Relationship Builder: Ability to initiate, develop, nurture, and maintain positive and meaningful connections with others, whether they are colleagues, clients, customers, stakeholders, or external partners. Strong relationship-building skills excel in establishing rapport, trust, and mutual respect, which are essential for effective collaboration and achieving common goals.
  • Healthcare Industry Expertise: Comprehensive knowledge and deep understanding of the Healthcare industry. Possess specialized insights, and a nuanced understanding of the market dynamics, trends, challenges, regulations, and competitive landscape of the industry.

DUTIES AND RESPONSIBILITIES:

  • Consistently deliver high quality work on time and against commitments.
  • Achieves revenue run rate and incremental growth targets, profitability targets, and other sales related goals within named book of accounts.
  • Proactively identifies new revenue opportunities and drives account growth and profitability acceleration including new business, up-sell, and cross-sell opportunities.
  • Develops and improves client relationships by providing consultation and expertise: aligning client business needs to Acxiom products, solutions, and services.
  • Establishes annual and monthly revenue and bookings forecasts.
  • Meets and exceeds revenue targets, and other sales and revenue related goals.
  • Responsible for managing within salesforce all records of sales, revenue, and other key account information.
  • Creates and maintains appropriate, well-managed pipeline.
  • Proactively monitors account(s) and determines avenues for account growth.
  • Creates value and differentiates Acxiom services and products from competitors.
  • Consults with client on new use cases and capabilities to enable organic growth (including decision engines, digital enablement, analytics, channel expansion, etc.)
  • Leads or facilitates contract negotiations for new business and renewals.
  • Escalation points for status, issues, problems, and feedback to client/stakeholders and teams
  • Work closely with delivery team managers helping support overall account operations.
  • Work closely with our agency partners to develop and support overall account relationships.

WHAT WILL SET YOU APART:

  • Ten years of relevant experience. In the absence of a bachelor's degree, relevant experience of an equivalent time will be considered.
  • Solution selling experience in Healthcare industry.
  • Multi-functional leadership experience (Consulting, BPO, General Management, etc.)
  • Experience in Marketing and Marketing Technologies, including data insights, analytics, and digital marketing experience.
  • Knowledge of martech and ad tech ecosystem and technology.
  • Deep knowledge of the application of consumer and behavioral data.
  • Proven track record of meeting/exceeding goals and experience with sales targets.
  • Proven success in managing clients with multiple lines of business.
  • Ability to map technology solutions to solve business problems or advance business goals.
  • Demonstrating resilience and creativity to gain commitments over challenging sales cycles.
  • Strong Problem-solving skills
  • Financial and Business acumen
  • Experience and temperament working in high-pressure, fast-paced environments.
  • Conversational style and ability to ask relevant questions (Solution Selling).
  • Strong history of successful consultative, relationship-based selling.
  • Strong presentation skills, including advance PowerPoint abilities.

Why Acxiom? We pride ourselves on cultivating an environment that is inclusive, flexible, and full of opportunities for growth. Many of our associates stay at Acxiom for decades, which speaks to our love for and dedication to our associates. Acxiom repeatedly wins company awards including Great Places to Work, Best Workplaces for Innovators and Women. If you want to work at a tech company that prioritizes innovation, empowers diversity, believes in work-life balance, provides world-class associate training and development, and offers great benefits, this IS the place for you

Primary Location City/State:

Homebased - Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here ) .

Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact (see below) .

We are leaders in helping brands achieve the number one mantra for every business - know your customer. For fifty years, we've helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and in turn, better business.

We're one of the marketing industry's most experienced, respected and forward-thinking leaders. For nearly fifty years, we've helped the world's best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.

Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you're an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.

At Acxiom, our values begin with our associates, who are the single most important driver of our success. We're looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise - to our clients and to our associates - and define our company culture.

If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at

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Internal applicants need to apply for open positions through their Workday account. Please log into Workday and use the Find Jobs report to search for and apply for positions posted internally. For questions, please contact the recruiter listed on the job posting.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here ) .

Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact (see below) .

Attention Mexico Applicants: Please see our Privacy Policy notice here ) .