Current jobs related to Manager, Venue Success - Bellevue, Washington - TMobile
-
Enterprise Customer Success Manager
2 weeks ago
Bellevue, Washington, United States SeekOut Full timeJob Description**About SeekOut**SeekOut is a leading talent optimization platform that helps organizations hire, grow, and retain top talent. Our platform unifies talent acquisition, talent management, and talent analytics to drive business success.**Job Summary**We are seeking an experienced Enterprise Customer Success Manager to join our team. As a key...
-
Enterprise Customer Success Manager
3 weeks ago
Bellevue, Washington, United States SeekOut Full timeJob OverviewAbout SeekOut:SeekOut empowers organizations to attract, develop, and retain exceptional talent through its innovative talent optimization platform. In an era where data is abundant yet often fragmented, SeekOut bridges the gap, providing insights into employee strengths, aspirations, and the pathways to achieve their career goals. By integrating...
-
Cloud Technical Program Manager
3 weeks ago
Bellevue, Washington, United States Amazon Full timeAbout the RoleWe are seeking an experienced Senior Technical Program Manager to join our team at Amazon. As a key member of our organization, you will be responsible for driving strategic planning and execution of large, complex launches across multiple organizations.Key Responsibilities:Develop and execute strategic plans to drive business growth and...
-
Field Marketing Manager
4 days ago
Bellevue, Washington, United States Freshworks Full timeJob Title: Field Marketing ManagerFreshworks is seeking a dynamic and experienced Field Marketing Manager to join our team in Bellevue, WA. As a key member of our marketing team, you will be responsible for developing and executing marketing programs and events to drive awareness, generate leads, and support sales efforts in the NA region.Key...
-
Head of Customer Success Operations
4 weeks ago
Bellevue, Washington, United States Acumatica Full timeCompany OverviewAcumatica is a forward-thinking organization dedicated to transforming the landscape of cloud ERP solutions. We are recognized globally for our innovative approach and commitment to empowering small and mid-sized enterprises to achieve their full potential.Our platform is built on cutting-edge cloud and mobile technologies, coupled with a...
-
Head of Customer Success Programs
3 weeks ago
Bellevue, Washington, United States Acumatica Full timeCompany OverviewAcumatica is dedicated to transforming the way businesses operate. As a premier innovator in cloud ERP, we serve a diverse clientele globally. Our reputation is backed by industry analysts such as G2 and Info-Tech, who recognize our leadership in the field.We specialize in providing cloud-based business management solutions that empower small...
-
Head of Customer Success Operations
3 weeks ago
Bellevue, Washington, United States Acumatica Full timeCompany OverviewAcumatica is a forward-thinking organization dedicated to innovation in cloud ERP, serving a global clientele. Recognized by industry analysts such as G2 and Info-Tech, we pride ourselves on being a leading provider of cloud-based business management solutions designed to empower small and mid-sized enterprises to achieve their full potential...
-
Head of Customer Success Operations
3 weeks ago
Bellevue, Washington, United States Acumatica Full timeJob OverviewCompany Overview:Acumatica is dedicated to transforming the way businesses operate. As a premier innovator in cloud ERP, we serve a global clientele, and our reputation is validated by industry analysts such as G2 and Info-Tech.Acumatica provides a comprehensive suite of cloud-based business management solutions designed to empower small and...
-
Head of Customer Success Operations
3 weeks ago
Bellevue, Washington, United States Acumatica Full timeCompany OverviewAcumatica is a pioneering organization committed to transforming the landscape of cloud ERP solutions, serving a diverse clientele globally. Our reputation is backed by accolades from industry analysts such as G2 and Info-Tech.As a premier provider of cloud-based business management software, Acumatica empowers small to mid-sized enterprises...
-
Field Marketing Manager
3 days ago
Bellevue, Washington, United States Freshworks Full timeJob Title: Field Marketing ManagerAt Freshworks, we are seeking a dynamic and experienced Field Marketing Manager to join our team in the Seattle Metro Area. This role will be responsible for developing and executing marketing programs and events to drive awareness, generate leads, and support sales efforts in the assigned region.Key Responsibilities:Develop...
-
Head of Customer Success Programs
4 weeks ago
Bellevue, Washington, United States Acumatica Full timeCompany OverviewAcumatica is a pioneering organization dedicated to transforming the landscape of cloud ERP solutions. Our innovative software empowers small and mid-sized enterprises to realize their full potential and accelerate growth.Utilizing cutting-edge cloud and mobile technologies, Acumatica offers a comprehensive suite of integrated business...
-
Client Success Specialist
4 weeks ago
Bellevue, Washington, United States G2 Bankruptcy Risk Solutions Full timeCareer OpportunityG2 Bankruptcy Risk Solutions, Inc. stands at the forefront of delivering analytical and technological services tailored for the financial industry. With over thirty years of expertise, we manage a substantial volume of accounts annually for prominent entities in the lending and debt acquisition sectors. Our specialization encompasses...
-
Assistant Kitchen Manager
4 weeks ago
Bellevue, Washington, United States Water Grill Bellevue Full timeFor over 25 years, Water Grill Bellevue has been a premier destination for seafood lovers in the region. Celebrated as a top seafood venue, Water Grill is dedicated to providing outstanding fish dishes that exemplify quality and freshness.Position Overview for Assistant Kitchen Manager:Competitive Salary: $85,000 - $100,000 based on experience + achievable...
-
Field Marketing Manager
2 weeks ago
Bellevue, Washington, United States Freshworks Full timeJob Title: Field Marketing ManagerWe are seeking a seasoned Field Marketing Manager to join our team at Freshworks. As a key member of our marketing team, you will be responsible for developing and executing marketing programs and events to drive awareness, generate leads, and support sales efforts in the NA region.Key Responsibilities:Develop and execute...
-
Commercial Customer Success Specialist
4 weeks ago
Bellevue, Washington, United States Smartsheet Full timeAbout Smartsheet:Smartsheet is a technology-driven organization with a compelling narrative. Our mission is to empower teams in managing projects, automating workflows, and swiftly developing secure solutions through user-friendly no-code tools. We are innovators, committed to transforming the way the world operates.Position Overview:We are seeking a...
-
Field Marketing Manager
4 weeks ago
Bellevue, Washington, United States Freshworks Full timeAbout FreshworksFreshworks is a leading provider of cloud-based software solutions for businesses, specializing in customer experience (CX) and employee experience (ITSM) management.Job DescriptionWe are seeking a highly skilled and experienced Field Marketing Manager to join our team at Freshworks. The ideal candidate will be responsible for developing and...
-
Late-Night Cleaning Technician
4 weeks ago
Bellevue, Washington, United States Bellevue Club Hotel Full timeCategory Facility Management Position Overview Join the Bellevue Club and Hotel team, a distinguished athletic and social establishment on Seattle's Eastside. As a premier venue, the Bellevue Club serves as a hub for the region's most esteemed and innovative individuals. Committed to enhancing the wellness of its members, the property features 250,000...
-
Counter Service Market Hall T-Mobile Campus
2 weeks ago
Bellevue, Washington, United States D Squared Hospitality Co Full timeAbout D Squared Hospitality Co.D Squared Hospitality Co. is a locally-owned and operated culinary and event company serving the greater Seattle community for over 35 years. Our company philosophies and core values include being Guest First, Teamwork, and Culinary Brilliance.Our JourneyOur journey began in 1986 as a small catering company, where we still...
-
Overnight Cleaning Specialist
3 weeks ago
Bellevue, Washington, United States Bellevue Club Hotel Full timeCategory Facility Management Position Overview Join the Bellevue Club and Hotel, a distinguished athletic and social establishment on Seattle's Eastside. As a hub for the region's most esteemed and innovative individuals, the Bellevue Club combines 250,000 square feet of premier fitness amenities with four unique dining options, alongside various...
-
Nighttime Sanitation Associate
4 weeks ago
Bellevue, Washington, United States Bellevue Club Hotel Full timeCategory Facility Management Overview Become a part of the Bellevue Club and Hotel family. As a leading athletic and social establishment in the Seattle area, the Bellevue Club serves as a hub for the region's most distinguished and innovative individuals. Committed to enhancing the wellness of its members, the property features 250,000 square feet of...
Manager, Venue Success
4 months ago
Be unstoppable with us
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop
Job Overview
The Manager, Venue Success leads a team who together manage relationships with retailers (i.e., 'venues'). This includes on-boarding, then building/maintaining strong, long-term relationships with retail venue partners as well as ensuring venues receive world-class technical/non-technical support, inclusive of training materials, FAQs, and trouble ticketing/escalation. Further, this team would oversee feedback collection and fulfill tactical 'network operation center'/'NOC' tier II support functions to ensure network uptime is optimized (limited to HW; SW/Sys-Ops assumed to be fulfilled by existing shared resources who oversee T-Ads SW platform today).
Job Responsibilities:
Lead team of inspired professionals, providing feedback, mentor, and developmental opportunities to continually improve team performanceProvide oversight and direction for all employee responsibilities for the Venue Success organization to include: creating a work environment which promotes a customer obsessed attitude, collaborative cross-functional & cross-matrixed teamwork mentality, performance-driven culture, employee success; quality hiring, and trainingTechnical and Non-Technical Support: Ensure that venues receive world-class technical and non-technical support. This includes developing and providing training materials, FAQs, and efficient trouble ticketing and escalation processes.Feedback Collection: Implement systems and processes for collecting feedback from venue partners. Use this feedback to identify areas for improvement and develop strategies to enhance their experience.Relationship Management: Nurture and maintain strong, long-term relationships with retail venue partners. Understand their needs, challenges, and goals to provide exceptional support and service.Network Operation Center (NOC) Support: Oversee tactical NOC Tier II support functions to optimize network uptime. Collaborate with existing shared resources responsible for software and system operations (Sys-Ops) to ensure seamless network operation.Performance Metrics: Define and monitor key performance indicators (KPIs) to measure the success of the Venue Success team. Regularly report on progress and make data-driven improvements.Vendor Management: Collaborate with third-party vendors, as vital, to ensure the effective delivery of services and support to retail venues.Collaborate with cross-functional teams including: sales, marketing, operations, product, implementation, etc. to drive growth and gain market share by delivering a world-class experienceEducation:High School Diploma/GED (Required)Work Experience:4-7 years Work Experience (Required)2-4 years Experience providing hardware/software technical support to end users via phone/ticketing systems in a help desk setting (Required)Knowledge, Skills and Abilities:Team Leadership Effective team leadership, coaching and people development skills. (Required)Customer Relationship Management (CRM) Strong customer relationship management skills at an executive level. (Required)Team Leadership Demonstrated ability to lead teams and successfully manage a distributed workforce. (Required)Passion for growing and coaching teams with documented success on employee experience and engagement. (Required)Documented Customer Success practices in both client and agency environments; professional services and marketing disciplines a plus. (Required)Proven ability to work with high level executives and deliver outstanding results. (Required)Holds strong operational skills to drive organizational efficiencies and customer satisfaction. (Required)Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning. (Required)Proven ability to understand financial concepts and analyze information. (Required)Exceptional verbal and written communication. (Required)• At least 18 years of age
• Legally authorized to work in the United States Washington Pay Range : $118, $159, The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out www.t-
Never stop growing
T-Mobile doesn't have a corporate ladder–it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing - or calling Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
