Logistics Dispatchers and Customer Service Representatives

3 weeks ago

Odessa, Texas, United States Spherion Full time
Our team of Logistics Dispatchers is growing in Pasco County

Odessa, FL, US | Full Time | $16.00 Per Hour | Temp-to-Hire

Various schedules available: Weekends with Two-Week Days Off | **Recruiter/s will cover available schedules during interview**

We are looking to add 2 - 4 Logistics Dispatchers & Customer Service Representatives to our Odessa team

Responsibilities:
WORKING WEEKENDS IS REQUIRED All positions require you to work a minimum of one or both weekend days, with two days off during the week.

You'll be responsible for coordinating deliveries of appliances, patio furniture, lawn mowers, and more for major retailers in the local area, ensuring seamless service. This role involves inbound calls, data entry, and providing excellent customer service with drivers, customers, and other field personnel and stakeholders.

- Receive inbound calls
- Perform accurate Alpha/Numeric Data Entry
- Read a Map to efficiently schedule local deliveries
- Communicate clearly and effectively verbally and in writing
- Monitor and track deliveries, addressing any issues that may arise quickly
- Maintain compliance according to company policies and relevant laws & regulations
- Perform problem solving skills for various situations such as, traffic delays, vehicle breakdowns or other scheduling conflicts
- Team collaboration: Work closely with drivers, customers, suppliers, other logistics coordinators and supervisors
- Maintain accurate documentation
- Perform multitasking skills: answering multiple lines while using multiple computer programs and multiple monitors and coordinating actions required to ensure the best service

Working hours: 7:00 AM - 6:00 PM (Various Shifts Available)

Skills:
- Geographical knowledge of Pasco County
- Attention to detail
- Organizational proficiency
- Problem solver
- Effective time management
- Adaptability
- Critical thinking
- Basic proficiency in Microsoft Office Project & Power Point

Education:
No Degree Required

Experience:
1-4 years

Qualifications:
years' Customer Service
- Intermediate to Advanced proficiency with Microsoft Office Excel & Word (testing provided)
- Intermediate to Advanced proficiency with Call Center Service Etiquette (testing provided)
- Type 35+ WPM & 9,000+ KSPH with 95% or better accuracy (testing provided)

Follow these steps for immediate consideration:

1. Apply directly with Spherion Brooksville for our Logistics Dispatcher and Customer Service Rep position
2. Complete Pre-Screening Interview
3. Complete Basic Spherion assessments
4. Submit to pre-employment Background & Drug Screen
5. Schedule client interview for placement

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

WORKING WEEKENDS IS REQUIRED All positions require you to work a minimum of one or both weekend days, with two days off during the week. You'll be responsible for coordinating deliveries of appliances, patio furniture, lawn mowers, and more for major retailers in the local area, ensuring seamless service. This role involves inbound calls, data entry, and providing excellent customer service with drivers, customers, and other field personnel and stakeholders. - Receive inbound calls- Perform accurate Alpha/Numeric Data Entry - Read a Map to efficiently schedule local deliveries- Communicate clearly and effectively verbally and in writing- Monitor and track deliveries, addressing any issues that may arise quickly- Maintain compliance according to company policies and relevant laws & regulations- Perform problem solving skills for various situations such as, traffic delays, vehicle breakdowns or other scheduling conflicts- Team collaboration: Work closely with drivers, customers, suppliers, other logistics coordinators and supervisors- Maintain accurate documentation - Perform multitasking skills: answering multiple lines while using multiple computer programs and multiple monitors and coordinating actions required to ensure the best service

experience

1-4 years

skills

Geographical knowledge of Pasco County - Attention to detail- Organizational proficiency- Problem solver- Effective time management - Adaptability- Critical thinking- Basic proficiency in Microsoft Office Project & Power Point

qualifications

1 - 4 years' Customer Service- Intermediate to Advanced proficiency with Microsoft Office Excel & Word (testing provided)- Intermediate to Advanced proficiency with Call Center Service Etiquette (testing provided)- Type 35+ WPM & 9,000+ KSPH with 95% or better accuracy (testing provided)

education

No Degree Required

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