Temp Ecommerce Customer Service Representative
2 weeks ago
Title:: Temp Ecommerce Customer Service Representative
Location: Jersey City, NJ
Start: ASAP
Duration: Temp to Perm
Hours: Fulltime
Pay: $18-$22/hour DOE
Job Description:
• Provide exceptional online customer service support with excellent phone and/or written communication skills, resulting in maximizing online sales and a repeat client base;
• Manage customer cases providing support and information regarding eCommerce products,stock availability, order inquiries, returns, exchanges and shipping information;
• Act as a generalist to clients and prospects regarding fashion trends, providing styling recommendations based on clients' individual needs;
• Knowledgeable in company policies and procedures including after sales policies and repair case management;
• Understand customer needs and resolves cases to enhance brand loyalty;
• Cultivate relationships and offers special, dedicated and curated service to Very Important clients (VIG) actively contributing to increased sales revenue;
• Support quality assurance and shares product and website related client feedback;
Key Requirements
• 2+ years of previous retail, call center or hospitality experience;
• Luxury eCommerce sales and customer service experience preferred
• Proficient in Microsoft suite Salesforce, Zendesk, Shopify
- #LI-LC1
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