Help Desk Engineer

6 days ago


San Francisco, California, United States FirstPRO Full time

FirstPro is now accepting resumes for a Help Desk Engineer position based in San Francisco, CA. This role will focus on providing technical support to internal users on hardware, software, applications and peripherals on a daily basis. This is a permanent, direct-hire role that can offer benefits and annual bonus.

Responsibilities

  • Performs problem management, isolation, and resolution in a corporate environment.
  • Areas of support include executive level support, phone support, core application support, remote access & mobile computing support.
  • Provides direct support in the day-to-day operations on user systems via remote user desktop support, desk side support.
  • Must be able to work a flexible schedule, including overtime and respond to after hours on-call support on a rotating basis.
  • Desktop staff ensure customer support in a knowledgeable, accurate and friendly manner.
  • Assists in the management of project implementations.
  • Able to assemble, install, upgrade and configure new desktop computing resources, including hardware, software, and applications in a Microsoft environment.
  • Ability to quickly diagnose desktop hardware, software, or operator problems and to recommend corrective action.
  • Able to analyze user computing needs and recommend solutions.
  • Provide hands on MacBook support including JAMF enrollment, and troubleshooting.

Requirements

  • Bachelor degree in Computer Science or a related discipline. At least 2-4 years experience in IT.
  • Excellent communication skills (written, verbal, and presentation) present throughout the organization on a senior level is a must.
  • Candidates must be proficient in installing, using and troubleshooting (with native tools) Windows 10, Windows 11 and Microsoft Office suite
  • Familiarity with ServiceNow Incident Management a plus.
  • Extensive Knowledge in using such mobile devices as Android/iPhone/iPad
  • Working knowledge of JAMF deployments, enrollments on apple products including MacBooks
  • Comprehensive understanding and experience with Active Directory.
  • General experience with desktop imaging, patch management and deployment. Manage file/exchange permissions and network printers.
  • Administrator Level Exchange experience.

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