surgical scheduler

Found in: beBee jobs US - 2 weeks ago

Camden, New Jersey, United States Cooper University Health Care Full time
About us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

The Surgical Scheduler/Administrative assistant will be responsible for professional telephone etiquette and customer satisfaction in support of the mission of CUH including scheduling tests and procedures for the Structural Heart Program in addition to providing Administrative support to the team.

Proficient in patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.

Surgical scheduler duties involve scheduling for hospital outpatient based services, changing, and canceling appointments, to include other administrative duties as assigned including uploading studies to third party vendors.

Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs

Support Cardiology Structural Heart ambulatory office, scheduling patients for procedures after office visits.

Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients

Answer incoming phone calls for scheduling requests

Responsible for the integrity of pre-registration to include accurate health care coverage(s).

Escalate operational, provider, or patient complaints along with other critical matters to leadership.

Knowledge of medical insurance and billing processes

Must work well in stressful situations and display a high degree of efficiency at all times with a strong emphasis on customer service.

Experience Required

3-5 years preferred

Education Requirements

High School Diploma

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