Floor Supervisor

3 weeks ago


Sacramento, California, United States Burberry Limited Full time
INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Daily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.

RESPONSIBILITIES


• Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a "quality control" supervisor ensuring that every interaction with a customer is memorable.

• Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs

• Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.

• Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers

• Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team

• Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.

• Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.

• Lead by example by delivering the Burberry Experience to customers when necessary.

• Partner with GM, SM and S&P to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.

• Partner with store management to set goal expectations. Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.

• Resolve difficult customer issues and escalate to management when necessary.

• In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales

• Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.

• Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.

• Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.

• Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures

• Additional duties as required.

PERSONAL PROFILE


• Advanced knowledge of POS system.

• Previous experience with Apple mobile devices and comfortable with the use of digital tools.

• 1-2 years previous supervisory or management experience in retail sales.

MEASURES OF SUCCESS


• Monthly Burberry Experience evaluation score

• Managing performance improvement and development of associates

• Improvement in every KPI within the retail scorecard

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.


• Expected base salary for the role will generally be between $28.00 and $29.50 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.


• This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Posting Notes: USA || New York (US-NY) || Central Valley || RETAIL OFFLINE || OUTLET || n/a ||




  • Sacramento, California, United States teamworkonline Full time

    OverviewThe Cook is responsible for preparing menu items utilizing cooking equipment in a fast-paced environment. The Cook must adhere to high food quality standards to ensure guest satisfaction. Portion control, food waste and sanitation are additional areas that the Cook must be aware of while operating in the kitchen. This role will pay an hourly wage of...


  • Sacramento, United States Staples Full time

    **Retail Operations Supervisor** **Function: Retail Locations** **Address: 3631 Truxel Road** **City / State: Sacramento, CA US** **Date Posted: February 20, 2022** **Type: Full-time** **Permanent / Contract: Regular** **Job Number: 1202433** Staples Connect is focused on our customer and our community, while empowering you to learn, grow and deliver. As an...

  • AREA SUPERVISOR

    2 days ago


    Sacramento, CA, United States dd's Discounts Full time

    dd's Discounts - 5924 Stockton Blvd. [Store Supervisor / Department Manager] As an Area Supervisor at dd's Discounts, you'll: Understand that safety is the number one priority and practices safe behaviors in everything they do; Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; Treat all...


  • Sacramento County, CA, United States Employment Development Department Full time

    **TELEWORK IS CURRENTLY AVAILABLE, HOWEVER, STAFF MAY BE REQUIRED TO REPORT TO THEIR ASSIGNED HEADQUARTERS AS BUSINESS NEEDS ARISE.** Do you desire to oversee research and professional staff activities? Would you like to work closely with the Division Executive Team to make high-level decisions? Do you like working independently and as a team? If you...

  • Production Supervisor

    3 weeks ago


    Sacramento, California, United States Cornerstone Building Brands Full time

    Job Description DUTIES AND RESPONSIBILITIES Manage the scheduling activities of the shop floor, and shipping under the direction of the Operations Planner / Plant Manager following established procedures and approved processes. Able to identify personnel shortages from day to day Supervise all production scheduling operations in  your department so they...


  • Sacramento, United States Arden Park Post Acute Full time

    **Arden Park Post Acute is looking for compassionate LVNs to join our amazing team! If this is you, please apply!** The primary purpose of your job position is to provide direct nursing care to the residents, and to supervise the day-to-day nursing activities performed by nursing assistants. Such supervision must be in accordance with current federal, state,...


  • Sacramento, United States Renoir Staffing, LLC Full time

    Why work for Renoir? Renoir Staffing is always busy with all property management jobs and looking for employees that can go straight to work! Renoir is a great company to work for while you are in-between permanent jobs, or if you want the leisure of taking time off between assignments.  The company believes in work/life balance and values their...


  • Sacramento, United States Arden Park Post Acute Full time

    Arden Park Post Acute is looking for compassionate LVNs to join our amazing team! If this is you, please apply! The primary purpose of your job position is to provide direct nursing care to the residents, and to supervise the day-to-day nursing activities performed by nursing assistants. Such supervision must be in accordance with current federal, state, and...


  • Sacramento, United States teamworkonline Full time

    OverviewThe Cook is responsible for preparing menu items utilizing cooking equipment in a fast-paced environment. The Cook must adhere to high food quality standards to ensure guest satisfaction.  Portion control, food waste and sanitation are additional areas that the Cook must be aware of while operating in the kitchen. This role will pay an hourly wage...


  • Sacramento, United States Sutter Health Full time

    **Organization**: SMCS-Sutter Med Center - Sacramento **Position Overview**: Maintains a clean, attractive and safe environment in assigned areas by performing a variety of appropriate cleaning, transport, equipment handling, room set-up, trash removal, and linen handling duties. Performs a variety of general cleaning tasks to maintain patient rooms,...

  • Sacramento, CA

    3 days ago


    Sacramento, United States Service Companies Full time

    **Sacramento, CA - Public Area Attendant** Sacramento, CA, USA Req #741 Thursday, February 3, 2022 **J ob Title: Public Area Attendant** **Position Location:** **Sacramento, CA** **Company Overview:** The Service Companies offers a wide range of managed, staffing, specialty, and engineering services. We are the premier one-stop-shop for services to the...


  • Sacramento, United States WSManagement Inc Full time

    The Dishwasher cleans all kitchen and restaurant utensils, dishware, pots & pans for the kitchen and restaurant/bar areas. Assists in cleaning and organizing Food and Beverage areas throughout the property. Primary duties: Responsible for the cleaning and sanitization of cooking utensils and service ware to provide cooks, bus persons and food servers with...


  • Sacramento, United States WS Management Full time

    Job DescriptionJob DescriptionThe Dishwasher cleans all kitchen and restaurant utensils, dishware, pots & pans for the kitchen and restaurant/bar areas. Assists in cleaning and organizing Food and Beverage areas throughout the property.Primary duties:Responsible for the cleaning and sanitization of cooking utensils and service ware to provide cooks, bus...


  • Sacramento, United States Senior Carlton Living Inc Full time

    ** Care Partner/Caregiver - Full-Time 3rd Shift** ** Carlton Senior Living Sacramento** ** Sacramento, CA** > > > ****Great Place to Work Certified!**** > > ****#BestWorkplaces**** > > ******#GPTWCertified****** > > > **JOB SUMMARY** **ESSENTIAL DUTIES AND RESPONSIBILITIES** Include the following. Other duties may be assigned. Regular and predictable...

  • Sales Associate, CA

    1 week ago


    Sacramento, United States Dunn-Edwards Full time

    ** Sales Associate, CA 724.21** **Job Category****:** Store **Requisition Number****:** SALES07120 Showing 1 location **Job Details** **Description** There are many paint brands in North America, but only one is the best choice. Dunn-Edwards Paints prides itself on superior-performing products; first-class service from hard-working, knowledgeable employees;...

  • FRONT-END MANAGER

    7 days ago


    Sacramento, CA 94278, USA, United States Restaurant Depot Full time

    Position Title: Front End ManagerDepartment: OperationsSupervisor: Branch ManagerFLSA: Exempt (Salaried)Position Summary:Ensures that product is properly loaded, rung up and processed accurately and timely as well as handling customer problems and issues to develop a spirit of positive customer service.Essential Functions:+ Supervises,...


  • Sacramento, United States FPI Management Full time

    Company DescriptionMultifamily Property ManagementJob DescriptionProperty Name: Cascade Village7600 Fruitridge Rd, Sacramento, CA 95820, USAFull-TimeUnit Count: 74The Maintenance Technician is responsible for the upkeep and maintenance of apartment homes, buildings, and grounds, and performs highly diversified duties to include but not limited to: repairing...


  • Sacramento, United States Ohana Cannabis Co. Full time

    Company Story:Family-owned and operated, Ohana Cannabis Co. was established as a Corporation in 2014. Ohana Cannabis Co. is built from a passion to bring Cannabis therapy to the forefront of mainstream retail. We strive to reduce the negative stereotypes associated with Cannabis consumption by building strong, educated, responsible, productive and...


  • Sacramento County, CA, United States Department of Insurance Full time

    **REMOTE-CENTERED** Under the direction of the Internal Audit Unit Supervisor, the incumbent is responsible for the most complex and sensitive audits, including financial, performance, and information systems audits. The Staff Management Auditor (Specialist) will lead and provide professional expertise to the associate management auditors. **ARE YOU...