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Director of Design, Product Analytics

3 months ago

New York, New York, United States Contentsquare Full time

Contentsquare is a digital experience analytics company dedicated to better customer understanding and making the digital world more human. We power more human experiences through understanding, action, and trust.

Since our founding in France in 2012, we have grown to be a truly global team, representing more than 72 nationalities in offices around the world, including New York, Texas, Colorado, London, Paris, Rennes, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.

In 2022, we raised $600M in Series F funding. In 2023, we were recognized as a certified Great Place to Work in 5 countries. In 2024, Heap and Hotjar joined the Contentsquare Group, strengthening our analytics platform to provide a 360 view of users' digital experience and to provide end-to-end service to the global market — from entrepreneurs and SMBs/growth companies to Enterprises.

Do you want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world

Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We'll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.

About the role

Contentsquare is looking for a self-starting, highly motivated Director of Product Design to lead the design of our Product Analytics offering.

Design at Contentsquare bucks expectations of "enterprise software," adopting contemporary, user- and human-centered practices. The Director of Product Design will lead a team of Product Designers to create product analytics tools that actually make sense to regular people.

We're looking for a leader with a strong diplomatic bent, using their relationship skills to bring non-designers into the work. As the design leader of one of four product units at the company, it will be important to work closely with your counterparts to create and uphold values and quality standards while striving to create a consistent experience for our customers.

Additionally, the Director of Product Design looks after the people in their team, through mentorship, creative direction, professional development, and career-building.

The Director of Product Design has broad and deep organizational support to ship high quality products. Contentsquare has leadership throughout product development that are hungry for smart user-centered practices, active product discovery, and maintaining a high bar for quality. This role has advocates in high places.

What you'll do

  • All the people management for a team of Product Designers, including 1:1s, professional development, performance reviews, etc.
  • Recruit and hire product designers, staff freelancers and contractors as needed
  • Lead the creative efforts across the Product Analytics offering, establishing a vision for where the work is headed, and establishing a shared understanding of quality
  • Partner with cross-functional peers (e.g., product management, engineering, data), to plan the best approaches for delivery of quality user experiences
  • Seamlessly shift between big picture strategy and the most minute details of delivery, connecting efforts at all levels of abstraction
  • Drive UX research and content practices, in collaboration with Product Researchers and Content Design leads
  • Uphold quality standards in the face of myriad pressures such as timelines, feedback, and workloads
  • Keep designers (and cross-functional peers) focused on the product and business objectives, ensuring relevance in their work

The profile we're looking for

  • Prior experience with managing teams of at least 5 people in a remote-first environment
  • Prior experience with successful collaboration with Product Management and Engineering at director and VP levels
  • B2B experience, across a range of customer sizes: small business, medium, and enterprise
  • Experience designing data and information visualization tools for people ranging from neophyte to power-user
  • Success in leading design within a Product-Led Growth (PLG) environment
  • Demonstrated leadership throughout a user-centered design process, from upfront research, insights and strategy, through ideation, prototyping, and detailed delivery
  • Success at leading across an Engineering-Product-Design triad, bringing a range of people into the design process, and successfully engaging stakeholders and executives
  • Comfortable with ambiguity, brings clarity to uncertainty
  • Strong written and oral communication and presentation skills, clearly articulating the rationale behind design decisions
  • We're not looking for an MBA, but we do seek someone comfortable with the language of business, who is data driven and can tie design team effort to product and business outcomes
  • Orderly and organized, adept at planning and program management, maintaining team effectiveness across teams within the product
  • Comfortable structuring and planning design work in cross-functional contexts
  • Eager mentor and capable educator, driven to spread practice understanding throughout the broader team

Why you should join Contentsquare:

We're humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits

We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact

Our clients, partners and investors love our industry-leading product

To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:

Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

Work flexibility: hybrid and remote work policies

Generous paid time-off policy (every location is different)

Immediate eligibility for birthing and non-birthing parental leave

Wellbeing and Home Office allowances

A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours

Every full-time employee receives stock options, allowing them to share in the company's success

We offer many benefits in various countries -- ask your recruiter for more information

We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read ourJob Candidate PrivacyNotice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.

Your personal data will be securely stored in our hosting provider's data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.