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Box Office Manager|UPMC Events Center
4 months ago
Overview
he Box Office Manager directs and oversees all aspects of the daily operation of the box office, providing unsurpassed customer and guest service. The ideal candidate will have proven experience in ticketing, staff management and customer service.
This role will pay a wage of $45,000 to $55,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities
- Assist and support box office staff in any of their job functions, as needed.
- • Facilitate open communication with supervisors and staff.
- • Facilitate proper inter-departmental communications and organization.
- • Ensure complete and satisfactory on-going staff training.
- • Recruit and hire staff/supervisors to ensure appropriate staffing levels.
- • Oversees the internal controls of daily box office operations.
- • Coordinates event information between promoter, facility personnel and the ticket company, including pricing and seating configurations.
- • Responsible for financial settlement and accountability of all revenues collected from ticket sales and ancillary income for events.
- • Complete and distribute accurate daily ticket counts.
- • Responsible for scheduling and payroll control.
- • Balance and reconcile all ticket seller cash drawers on a daily basis.
- • Create, modify and maintain inventory for all ticketed events in a computerized ticketing environment.
- • Work and collaborate with the university's athletic department ticketing staff for athletic events.
- • Develop and maintain superior customer service both in person and via phone.
- • Organize department and financial information for internal and external meetings as required.
- • Adhere to established policies, procedures, and standards.
• Perform additional duties as directed
Qualifications
- A four (4) year degree in business administration, sport management or related field is preferred.
- • A minimum of 2-4 years of box office/ticketing related experience including supervisory experience.
- • Knowledge of Ticketmaster host system required.
- • Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up and communicate, both orally and in writing.
- • Skill and working knowledge of computerized ticketing operations and software (Ticketmaster Host system, Microsoft Word, Excel, Outlook, and PowerPoint), guest relations & phone etiquette, long term and immediate decision making, verbal / written communication, accounting / cash management procedures.
- • Ability to multi-task daily, be organized, detail oriented, self-driven, forecast issues and handle last minute projects to meet deadlines.
- • Strong interpersonal skills necessary, including excellent verbal and written communication skills.
- • Ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.
- • Excellent organizational skills and attention to detail
