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Customer Service Representative

4 months ago

Milwaukee, Wisconsin, United States DPDHL Full time

DHL Supply Chain is Hiring

At DHL, you will play a part in one of the world's most essential industries. As the world's leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

-Position: First (1st) Shift Forklift Operator

-Shift: Monday –; Friday

-Pay:$22.00per hour

WHAT WE OFFER:

  • Eligible for attendance bonuses
  • Work schedule:Monday -Friday
  • Weekly pay available
  • Overtime available based on customer volume
  • Excellent medical, dental, vision, and prescription
  • Paid Time Off available day one
  • 401(k) with a generous company match
  • Tuition reimbursement program

WHAT WE SEEK:

  • Preferred experience in SAP and CargoWise
  • Must be detail-oriented, and a team player
  • Looking for someone who can maintain a positive relationship with the customer.

Be part of the world's largest logistics companyDHL Supply Chain has?been certified as a Great Place to Work and Top Employer in the US for the 3rd?year in a row


Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

  • Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
  • Perform other duties as assigned.

Required Education and Experience:

  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.