medical support assistant

4 weeks ago


Saint Cloud, Minnesota, United States Veterans Health Administration Full time
VA Careers - Medical Support Assistant:

Total-Rewards-of-an-Allied-Health-VA-Career-Medical Support Assistant:

FUNCTIONS OR SCOPE OF ASSIGNED DUTIES:
This incumbent can function at developmental performance level, carrying out a variety of duties.

The Advanced MSA provides specialized and expert communication and appropriate information across the service line for seamless function of program and collaboration of care for Veterans, including daily administrative outpatient operations.


The Advanced MSA is responsible for maintaining a smooth and efficient flow and quality of work to ensure timely accomplishment of the assigned workload and establishes priority of work assignments and will adjust based on the activities of the unit and the service.

The AMSA provides administrative support to the Behavioral Health and Interdisciplinary Program (BHIP) and all other specialty staff assigned to support the day-to-day operation of all inpatient units.

Standard administrative duties to ensure smooth and efficient workflow are as follows:

  • Ability to work independently, setting priorities, and coordinate work.
  • The Advanced MSA is responsible for LAMSA emails for all BHIP teams, etc. within the ICC.
  • Is the expert in the department for scheduled and unscheduled visits.
  • Advanced Knowledge of medical terminology.
  • Advanced ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow up as necessary to ensure a satisfactory resolution.
  • Advanced ability to adjust to change or work pressures in a pleasant manner and can handle differences of opinion in a business like fashion.
  • Advanced ability to follow instructions conscientiously and functions effectively as a team member.
  • Advanced knowledge of nonviolent crisis intervention and anger deescalation.
  • The ability to work independently, setting priorities and coordinate work.
  • Ability to communicate effectively and professionally with persons of all educational backgrounds.
  • Demonstrates the knowledge of the managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems with complex systems environment.
  • Responsible for scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines.
  • Directs telephone calls and visitors and communicates information appropriately.
  • Processes physicians' orders by identifying priority of STAT and routine orders and takes appropriate action by notifying personnel or services responsible. Seeks clarification of orders when appropriate.
  • Pre-Registration, verifying and updating demographics and insurance information.
  • HIPPA rules will be followed, and data will be shared with others on an as needed basis. There will be no talking about Veterans in halls or off station.
  • The AMSA follows established procedures for scheduling appointments.
  • Provides clerical support for the use of the computer contingency plan.
  • Assists in training new or less experienced employees.
  • Understands how to handle a suicide call.

Work Schedule:
Administrative Days-Evenings and weekends maybe required
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized

Pay:
Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave:

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.


Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
Not Available

Virtual:
This is not a virtual position.
Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report:
Not required

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