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Support Services Specialist

4 months ago

Denver, Colorado, United States Donor Alliance Full time

Donor Alliance is hiring a Support Services Specialist - Front Desk in Denver The Front Desk Support Services Specialist is primarily responsible for performing all front desk reception functions. Additionally, this position is responsible for providing administrative support to an assigned department, group, or individuals. The position requires a broad understanding of organization operations, procedures, and personnel. Responsibilities include handling confidential and sensitive material, meeting planning, logistics and technology support, project work, and correspondence.

Day-To-Day
Performs all front desk functions including:
Efficient operation of a multi-line switchboard, including opening and closing.
Answers incoming calls, emails and greets visitors in a professional, friendly, and efficient manner, providing the Donor Alliance experience. Identifies caller and directs calls appropriately.
Handles incoming and outgoing packages/faxes and courier pick-up and delivery.
Responsible for checking in and directing visitors.
Provides administrative support to an assigned department, group, or individuals including, but not limited to:
Coordinates, integrates and administers a range of diverse administrative or staff functions.
Support of daily business activities at a department technical level.
Accurate and complete data entry and upload of documents into organizational databases and platforms.
Compose departmental correspondence in accordance with SOPPs, as well as, non-routine correspondence.
Reviews and edits outgoing correspondence for accuracy.
Project work, data gathering and reporting as assigned.
Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities, logistics, and records and transcribes minutes of meetings, dependent on meeting requirements.
Responsible for office technology support and expertise, including but limited to, conference calls, virtual meeting platforms, and presentations.
Makes copies of correspondence or other printed materials.
Routes incoming mail/interoffice, prepares outgoing mail and correspondence, including e-mail and faxes.
Orders and maintains supplies.
Arranges schedules and reservations when appropriate.
Conducts research, and compiles and types statistical reports.
Responsible for assigned organizational committee membership and support.
Maintains confidentiality of donor and recipient information in accordance with Donor Alliance policies.
May perform other related duties as required to meet the ongoing needs of the organization.

Education and Work Experience Qualifications:
Bilingual (Spanish) strongly preferred
Basic knowledge of business administration practices and specialized training in administrative techniques gained through Business College, secretarial school, college preparatory school, or equivalent work experience required
Minimum of three (3) years' experience in diversified administrative assignments, including one to two years of progressively responsible experience required.
Proficiency in the use of computer equipment and software, including but not limited to, Windows environment (Word, Excel, Outlook – Intermediate to Advanced skills) required.
Strong interpersonal skills and ability to work both independently and as part of a team required.
Accuracy in punctuation, composition, and grammar required.
Task oriented, strong attention to detail required.
Demonstrated organizational skills, attention to detail, and strong ability to multi-task required.

Compensation:
$ $25.73, non-exempt
Additional Compensation:
Variable Pay Bonus Plan, per plan document
Benefits: Donor Alliance prides itself on its robust benefits package. Employee-only coverage for health, vision, and dental totaling only $22.00/month.
Health insurance
Dental insurance
Vision insurance
401k Retirement plan
Paid Time Off
Student Loan Repayment
Variety of voluntary benefits
To see a comprehensive look at Donor Alliance's benefits package, click here to visit our website.

Donor Alliance prides itself on competitive compensation and excellent benefits package
Equal Opportunity Employer


Donor Alliance is the federally-designated, Association of Organ Procurement Organizations (AOPO) and American Association of Tissue Banks (AATB) accredited, non-profit organ procurement organization serving Colorado and most of Wyoming. As a recognized leader in facilitating the donation and recovery of transplantable organs and tissues, Donor Alliance's mission is to save lives through organ and tissue donation and transplantation. To achieve this mission, Donor Alliance employs effective family approach and recovery programs in more than 100 hospitals. Donor Alliance also inspires the public to register as organ and tissue donors through community partnerships, public outreach and education campaigns throughout its donation service area.