Implementation Consultant
1 month ago
This role is perfect for an individual with a passion for helping government agencies connect with their communities to achieve their strategic objectives. Your role starts at project kick-off by providing the client with a project plan, oversight of discovery, and requirements gathering. You'll configure their digital communications solution and provide or coordinate appropriate training for their implementation - ensuring customers are both enabled and encouraged to utilize the system to its fullest potential. Expert product knowledge, attention to detail, versatility, and enthusiasm for client success are cornerstones for this role.
What your impact will look like:
- Project Leadership: Manage multiple, complex, mission-driven projects for public sector clients, overseeing scope, maintaining decks and documentation, and establishing timelines
- Customer-Centric Guidance: Offer expertise as a trusted advisor, anticipating customer needs based on data and best practices.
- Cross-functional Coordination: Coordinate across diverse teams to optimize customer service delivery and ensure quality assurance.
- Empower Team and Communication: Enable project teams with effective communication plans for timely task completion.
- Stakeholder Reporting: Prepare and present project progress reports for key stakeholders.
- Customer Training: Develop and deliver live virtual training to enable customers on product to meet their use cases
- You have 2-4 years of experience in Software Implementation program/project management.
- You have excellent communication and interpersonal skills with a proven record of accomplishment in building and maintaining strong relationships with clients.
- You have the ability to manage multiple projects and prioritize tasks to ensure deadlines are met.
- You have strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement.
- You have knowledge of project management tools, methodologies, and best practices.
- You have the ability to work independently and collaboratively within a team.
- You are organized and manage your own workload.
- You have the ability to manage conflict and influence decision-making at all levels of the organization.
- You ensure timely and thorough communication of strategy, deliverable status, and results.
- You have proven ability to flex between the technical and business sides of your brain - engineers and cross-functional team members alike love to work with you.
- You have excellent communications skills - listening, verbal, and written
- You are an expertise with Web 2.0, social media and web Interactive capabilities, including digital communication options (email, SMS, RSS, etc.)
- You have experience working for or with all levels of government, especially the US federal sector.
- You have experience working with remote teams
- You have knowledge of PHP, WordPress, JavaScript/J-Query, mobile aps, Web Services, HTML5, APIs and other web technologies a plus
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Must be able to obtain a public trust clearance and sworn special status.
GovDelivery is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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