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IT Identity Access Specialist

2 months ago

San Diego, California, United States Guild Mortgage Full time

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The IT Identity Access Specialist plays an important role in the organization by performing a number of tasks related to the company's information technology functions. The role is primarily responsible, under direct supervision, for acting as the central point of contact from which users throughout the organization may request technical assistance with access management.

Essential Functions

  • Create and manage user accounts, the administration of shared resources, and group membership within a Microsoft Active Directory network operating system environment.
  • Create and manage user accounts in Google Apps Enterprise portal.
  • Administer AS400/Client Access user accounts administration.
  • Answer incoming queue calls and voicemail messages, using department procedures.
  • Use the helpdesk electronic ticketing system, Track-It, according to department procedures for the opening, closing, resolution, escalation, and tracking of user requests.
  • Interact and collaborate with other staff regarding requests, problems, updates, and resolutions.
  • Follow escalation procedures for situations which require an Access Administration Supervisor or Manager to become involved.
  • Notify Access Administration Manager or Supervisor of any changes within Information Technology that may cause a change in escalation, major outage, server issue, major move, and/or staffing issue.
  • Perform other duties as assigned.

Qualifications

  • High school diploma or equivalent required, Associate's degree from a technical school, or similar technical training, along with a minimum of one (1) year total experience in data entry related role(s).
  • Strong data entry skills, proven speed and accuracy required.
  • Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
  • Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment.
  • Excellent verbal and communication skills required.
  • Passionate about delivering excellence in customer service within a team environment.
  • Ability to read, and interpret general business/technological periodicals, procedures, and journals.
  • Ability to write procedure manuals.
  • Ethical, with a commitment to company values.

Supervision

  • Generally follows predefined processes and procedures, escalating atypical and complex issues for advice and resolution
  • Travel: 0 - 10%

Requirements

  • Physical: Mobility in an office setting. Must be able to carry PCs, monitors, and other computer equipment in the process of installing equipment; may also experience prolonged periods sitting at a desk. May occasionally be required to travel to different office locations within the San Diego area, or outside of the San Diego area for education and training.
  • Manual Dexterity: Frequent use of computer keyboard and mouse.
  • Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
  • Environmental: Office environment - no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Targeted Salary: $18.64/hr to $24.66/hr

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.

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