Scheduler (Ft. Wayne, IN, USA)
3 weeks ago
Position Summary
This position's basic function is to consolidate household goods shipments into safe and profitable loads for the network hauling fleets. This position will manage timely pickup and delivery of shipments, update shipments and tender trips. The incumbent will be responsible for monitoring reports to ensure data integrity within our operating systems. They will monitor every shipment, ensuring each move is done in the most cost-efficient way while providing service that exceeds the customer's expectations. Geographic knowledge is essential to this position.
Functions and Responsibilities
% of Time
Description of Duty
60%
- Build relationships with Agent Operations personnel to secure resources to service customers.
- Use flexibility and creative problem-solving skills to address changes, failures and truck overflows.
- Assign shipments and coordinate network efficiencies to limit cost. This is done by negotiating load dates and combining shipments, authorizing drivers' deadhead or labor compensation and utilizing alternative capacities.
- Monitor systems to identify and assign shipments that meet criteria by understanding the cities and travel routes of their territory.
25%
- Monitor and maintain shipment status updates. Use judgment in expediting critical shipments which are identified based on product line, dates, level of sensitivity, size of load or price.
- These critical shipments are expedited by reworking trips and communicating changes to network contacts.
- Adjust trips in progress due to late registrations, weight or date adjustments, equipment breakdown etc.
10%
- Determine when to seek out alternative means of transport when conventional resources are unavailable.
5%
- Evaluate processes within Operations to improve efficiencies for all members of business segment.
- Suggest improvements to management and follow through with implementation which may include training of fellow employees.
Qualifications and Preferred Skills
- 2-4 Years transportation experience
- Negotiation, critical thinking, customer service, the ability to maintain professionalism under stress and a basic geographic understanding
Education and Certification Requirements
- High School diploma or equivalent. Bachelor's degree preferred
Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.
At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at .
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at and let us know the nature of your request and your contact information.
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